McDonald's 60 Commons Drive, Cooperstown, NY 13326

"The food was not great. We waited 20 minutes and they gave us disgusting, cold old fries. We brought them back up to the counter requesting new fries. I thought I saw the person take the old fries and dump them in the fryer. We waited 20 minutes for new fries.But when the new fries were served, there were old flies that were soggy and gross but hot inside the containers. Disgusting and unsanitary. Don't eat here."

"I live in Cooperstown (not a tourist) and this particular McDonald’s has gone way downhill. Corporate desperately needs to be called. The wait times are abysmal. Pretty consistently, you’re looking at 40 minute+ wait times in the drive thru. I can’t imagine what’s taking so long, especially considering the business is steady, but never anything crazy or unbearable. I’ve worked at a McDonald’s franchise in the past, and I know every one of us would have been fired and replaced had we run the place like this establishment. I was handed my coffee and by the time I got my (small) order of burgers and fries, I had just about finished it already. 20 minute wait at the window, no joke. The girl who handed me the bag said “sorry for the wait” and quickly shut the window before she could barely finish the sentence. I understand Cooperstown is busy with tourism during the summer, but the wait times are totally unacceptable for the volume of customers, and it doesn’t change during the off-season, either."

"Locked the doors at 2pm with customers still inside and a line outside to get in, complaining that new orders kept coming through and they were trying to close because nobody came to work. Leadership needs to do better with scheduling/hiring if needed for a Sunday when you know 10,000 new kids are in town for baseball."

"50 minutes waiting in the drive thru! The manager was very angry and snapped at the customer in front of us in line while she was receiving her food because she questioned the wait time. Then snapped at the person ordering at the speaker while we were paying for our food for doing the same. Telling people how bad she has it there. Nobody cares lady, we all have jobs to do. If you don't like yours then find another one!"

"The food was very good. The burger tasted good and the apples were fresh. The shake was amazing! The only problem is that the app and the screen said the food was ready and it took 5 more minutes. It was also completely deserted but that is fine."