Hertz Car Rental - Hamburg - 5140 Camp Road (gold Customers Only)

"Used while my car was getting fixed. They made everything easy and I loved my Black Toyota Camry rental. Robert was nice and extremely helpful. He went above and beyond. Would definitely use this rental service again."

"Do not rent from here. I mistakenly believed they charged my card for the rental when I returned it. They waited 2 weeks after I returned my rental before charging me. When I asked customer service if they could hold off on billing for 5 days (considering they waited 2 weeks to charge me) so that I would actually have the money to pay them, they said they didn't have the capabilites to do that so my account was overdrawn and I dont have the money to pay my bills on Monday. Not to mention my reservation was for a mid size and they gave me a compact that was covered in mud inside and out. With paperwork from the previous renter in the glove box"

"Horrible service. Employee Cassie at Camp Rd Hamburg is incompetent and rude. Was told a compact car was the closest thing available (at any WNY Hertz location) comparable to my large SUV. Car was filthy and had garbage in it from the previous renter including all rental paperwork. Nice to know Hertz doesn’t clean their cars between renters, during a pandemic and all. Returned the car immediately the next morning and went with a different rental company."

"Absolute worst experience ever renting a vehicle. Set up reservation for 30 days at 7:30 am for pick up at 9 am for a very important meeting. When I arrived I was told by employee that there are no vehicles available. Interesting...thanks for taking my reservation. From there, I was told no issues, will contact you when a vehicle is available. It's now well past closing and no phone call, missed an important meeting without being able to re-schedule. Hertz you lost me and my "Gold" status...never again. Jeremiah, Received your response. You contact me directly via telephone"

"I wish I could give them less then one star... I am not the type of person to usually do this, but their service is horrible! Do they even clean the vehicles?? The person at the front desk will try and sell you a "one time fee of $15 for the rental insurance" and it will end up being a per day fee!! Then when West Herr takes forever on your truck/car you will end up paying an enormous amount?!? This place is horrible, and I will never rent from them again! I will be telling everyone this until I die!"