Hertz Car Rental - Niagara Falls Military Road HLE

"I’ve booked with you before and have a joint account with my wife but for the first time I can’t pay with our card. Staff was extremely rude and unhelpful"

"Unwelcoming guy, very dirty car I really don’t know how it’s possible, not possible to have another one. I don’t recommend this agency and hertz anymore."

"Great people great price, however I don’t recommend renting a electric vehicle. Not for me worst experience ever, or charge every time you get out."

"If I could give 0 stars I would. Made the reservation online with my chime card but when I got there in person they claimed that due to policy changed they no longer accept chime as a form of payment. After the website had already accepted my form of payment. They where not trying to help me at all. They rushed me out of line and called the next person. I really hate shady companies like this one!!!"

"I normally would not write a bad review because I understand that things happen... But this was an all around horrifying experience. I rented a vehicle from this location for a week because my transmission went on my vehicle. I was driving overnight through rural Pennsylvania. The check engine light came on and the car started making a loud noise. I felt like I was in a horror movie. I'm driving by myself through the mountains at night terrified that the vehicle I rented was going to break down in the middle of nowhere. I was 3 hours from home and 3 hours from my destination. I called Hertz and they said roadside assistance wouldn't come unless the check engine light was blinking. I thankfully made it to my location. I called Hertz and no one answered. I left a message and no one called me back. The next day I called a local Hertz in Pennsylvania and they told me I needed to switch the vehicle at a corporate location which the closest one was an airport that was 50 minutes away. I borrowed a family vehicle for the weekend. I spent much wasted time on the phone trying to get a vehicle held for me at the airport to drive back to Niagara falls. They said they would have one for me. I got to the airport and they did not have a vehicle for me! I had to wait for someone to return a car. I rented an SUV because I was bringing a bunch of stuff back with me. They gave me a tiny car that I couldn't fit all my stuff in. So now I have to wait even longer for an SUV. Once I got an SUV I drove back to Niagara falls. I dropped the car off a day early. To top it all off I was quoted $389 and I was charged $589!!! Is this a joke?! They told me it was because I didn't fill the gas tank up on the broken vehicle! I was told on the phone I did not have to. It is November 16th. I went October 19th. I was told I would get refunded for the gas only. Not for the complete inconvenience and that I barely even used the car.. I have not been refunded yet and I was just charged $36 for tolls. There's no way I went through $36 worth of tolls. I'm not sure how they can get away with this but I hope people read this review before renting a vehicle from here."