Jack McNerney Chevrolet

"My husband and I bought a brand new 2024 Chevy Traverse last Thursday. About halfway home after purchasing it, the check engine light came on. I informed the sales woman that we worked with about the check engine light and she said to bring it back up to the shop on Friday to get looked at. I informed her I had to work so I could drop off the car but would need a loaner to get to work. She meet me at the shop around 8am but none of her bosses were there to tell her what vehicle to give me as a loaner. She ended up giving me my old vehicle that I traded in for the purchase. She told me she would update me later in the day about my vehicle. By 2pm that day I hadn’t heard anything from her so I texted her for an update. She told me “expect to keep your Rogue (my old car) for the weekend.” I said okay, but did they look at my new vehicle and see what code it was pulling for the light? She informed me that “service is very busy today so I’m staying away from there.” I informed my husband about it and he decided to stop by the shop to see what was going on. When he walked in, no one greeted him and he had to ask if anyone there would help him. Most people ran back into their offices but one guy in service asked him what he needed. My husband asked about my car and what was wrong. No one really had an answer and my husband was escorted to the waiting room for about 20 minutes before someone came out to see him. The guy said “it’s the master cylinder” and tried to hurry my husband out the door. As someone who works on all of his cars and did a motor swap on his own truck, he wasn’t buying it and wanted more info. He asked why a master cylinder was bad on a brand new vehicle, what code the vehicle threw and he wanted to see it on paper. They did a print out and another tech came out and informed him that it was a brake sensor but it is housed in the master cylinder and in order to fix it, the master cylinder has to be replaced. My husband believes that while he was in the waiting room, that’s when they scanned my car rather than doing it first thing in the morning when I dropped it off. The tech said they would have more answers for us Monday at noon and I could keep the loaner for the weekend. Monday rolls around and no one calls my by noon. I call the service department at 12:30 and everyone was out to lunch, and I was told someone would call me back shortly. By 2pm, no one had called me back so I called service again. They put my on hold briefly and came back to say that they ordered the part from GM and it should be here in 3-5 business days and that when it gets here, my car will be top priority to get fixed and back to me. The service guy apologized that my brand new car was having these issues. I asked him about keeping my loaner since we were told it was only good through the weekend. He said he would have to ask and get back to me. At 4pm he called me back and said he talked to the owner and I could keep my loaner until my car is fixed. So far we are still waiting for my car to be fixed and if we don’t hear anything by next Tuesday, we will be calling again to find out if the part is there and if my car is getting fixed. This far, we are very frustrated with the service and professionalism that Jack McNerney dealership has shown us. We understand that things happen to cars but are upset that we have been treated like this and kind of gotten the run around with our new car. We both have friends that work at other car dealerships and they’ve said they would never treat a customer like this, especially if they just bought a brand new car. After this, we would NOT recommend this dealership to any of our family or friends and most likely will NOT be going back there for anything in the future."

"Excellent customer service. Had a stone go through my radiator and thankfully McNerney Chevrolet had a radiator in stock!! We are from out of town on our vacation when this occurred, so grateful for the help!"

"I worked with Brian and Zack. They were both awesome to work with. They explained everything and made sure I was satisfied with my new Colorado (I love it). I will continue to work with both going forward and have even recommended them both to friends and family. As a manager myself if I had either of these two working for me I would be elated and very blessed. Great job and super satisfied!!!! -Scott"

"Drivers seat was starting to tear. Dealership looked at it, ordered a new cover and replaced it in a day once it was in. It was quick and the new seat cover looks great."

"I had an issue that I believe should have been taken care of before I took delivery of the truck. The service rep advised they would be willing to pay half of the cost of repair. I discussed this with Matt McNerney and explained why I believed the dealership should pay for the entire repair. Matt spoke with the Dealer and he address to have convinced the dealership pay for the entire repair. Good customer service."