Boost Mobile

"good services and very polite helpful very kind"

"Brought a phone for my brother and I had the worst experience trying to get the phone activated. Thank God for Tyler in Best But where I originally bought the phone from. He was able to get the data transferred from the old to the new phone, but the issue is Boost call center or whomever they are could not finish doing the rest without asking me all these security questions. First if all I have my phone, and thank God it's through Verizon. I was only trying to replace a phone for my brother because his phone screen was all cracked up. I'll probably take the phone back to BB and swap it out to a different provider."

"I bought a sim card from them, on their website it was compatible with my phone and then after I asked for their help they said it wasn't"

"If you can go to the new Hartford store, or handle it online: DO THAT INSTEAD. Staff had no clue about Boost Mobile services or devices. There's no phones or anything in stock. Store is basically empty. Signs advertising products, then staff looks at me like I'm crazy when I ask about them and says: "ummm, not today". What??? I asked about Mobile Wifi, which you can clearly see a sign advertising such at the front of the store, yet they had no clue what i could be talking about. And that was after I waited for almost 20 minutes while he fumbled with a customer trying to pay her bill, while he was pausing to answer what seemed to be personal phone calls. Not sure why this store exists or why anyone would go here."

"Staff was not knowledgable of the service he had to look up simple questions such as does the service work in Canada and Mexico. He then didn't how much or how to do it. Boost may have had my business if staff was a bit more knowledgeable instead another cellphone business in the same plaza did. The store did appear clean and neat though."