FX Caprara Kia 19138 U.S. 11, Watertown, NY 13601

"Your mileage may vary, but this was without a doubt the best, smoothest and most straightforward car buying experience I've ever had. Greg, Brad and Jim were great to deal with. After deciding on a Sportage PHEV a month or so ago I started narrowing it down and contacting dealers throughout NY via email (and a few local). They're pretty easy to find these days so I was speaking to 10 or so dealers. Both local options (Clay, Cicero) were just awful experiences. East Syracuse Kia was an improvement but just didn't have a car I was interested in. Long story short, in a sea of cold and impersonal sales responses, Greg @ Kaprara was immediately up front, spoke like a human and got right to a deal I was happy with. Not only that but he was completely transparent with pricing, fees, taxes, etc. If I stick with Kia in the long run, I'll be back. Thanks!"

"This was the quality of work that they did on my Telluride for the trailer hitch recall. The shrink tubing on one wire split and they simply taped over it. On another wire the shrink tubing was not correctly installed so it does not even fully contact the wire, leaving it unsealed and exposed, again they simply taped over it. This was on a trailer connector that is under the back of the vehicle exposed to water year round and salt during the winter. An update as of 9/27/23: (This originally was posted around May) - I forgot to mention as well that they took a bolt out of the trailer wire bracket(that did not need to be removed for the recall) and did not replace it. - The service manager is now lying and stating that they did not do this work, and that it must have been done later. They are refusing to correct their work. -Also note KIA customer service says to I need to work it out with this dealer or go to another dealer and pay out of pocket. I strongly advise you NOT buy a KIA if you're considering it, their customer service is the worst I have ever dealt with, and I would not want anyone else to ever have to deal with them. Google all the recent KIA recalls and be educated before you decide to buy KIA."

"We came here for an oil change, took way over an hour and the time they gave. Completely no customer service! No one was welcoming we felt completely judged! And when we got our vehicle back it had a small dent on our drivers side! Brought it up to their Manager Brian.P. And he wanted nothing to do with the scenario stating no one did that to the car! And basically saying to my spouse and I that it was Impossible. And I do not believe that I asked if there was any surveillance cameras and they DONT HAVE ANY! What kind of business doesn’t have surveillance cameras! And that day I called the cops and filed a police report since we got told there’s nothing he can do and it’s not their fault and basically to leave. No help whatsoever As we explained we have a lease with KIA and they are gonna ding us for the small damage that this DEALERSHIP! Watch out for these places you think you bring your car to a dealership and nothing can go wrong! And we thought wrong!!! I definitely don’t recommend coming here such a small lot location nothing to offer completely rude staff and looking at us with nasty looks, very unacceptable for a business establishment."