Burger King,

1 Destiny USA Drive Destiny Mall Food Court, Syracuse, New York 13204, United States

"I usually never give out reviws, but this was such a horrible experience. Front people/cashiers are awkward, dismissive, and slow. The service was mid AT BEST. Our order was small and simple, and they still managed to mess it up. Lines were long, so I understand a few mistakes, but the WHOLE ORDER was wrong. At least we got the right drinks. (Quick tip: the diet coke tastes funky.) The lines were so long?? The workers weren't wearing gloves, hair nets, nada. Absolutely disgusting. One of the spicy chicken wraps was DRENCHED in oil and sauce, disgusting. I understand that most fast food places are greasy and the long lines must've been tough, but if you were to drive 7 hours without a proper "meal" and you saw what I saw, you'd be pissed off too. Road trip back home was a mess. Moral of the story? Never eat here."

"The mall is always so chaotic and the lines are typically very long. We stopped for some lunch… Heidi was absolutely pleasant, fast and efficient as well as the other staff.. I know first hand the food service can be very stressful, especially in such high volume locations as this one but the employees handled it very well. Service with a smile should never go unnoticed!"

"Store was VERY understaffed for the lunch rush. Only one person up front and seemed like only one person out back. Could only take one order in person, and digital orders were stacking up. The pickup line barely moved and probably took a half hour to get our food. Not exactly fast food, not what you'd expect in a busy mall at midday. Had to edit my review and lower the rating because they got our order wrong on multiple accounts. Ordered at a kiosk b/c the line was taking forever and they still got it wrong. Don't have kiosks available if you don't have the staff to handle the orders"

"We had a negative experience here a couple weeks ago and we went back tonight to try to follow up with it and were thankful to find the manager there this time. The issue we had had been resolved and the person we'd dealt with prior had been fired. My faith in this location is restored and we had a wonderful and very positive interaction with the staff tonight. I appreciate the help and support. My only question that remains is regarding refunds, I didn't clarify with them on that issue. We couldn't get a refund without a manager the first time so there does remain a potential problem if you need a refund and there isn't a manager on site in the future."

"The slowest ever! only 2 people working in the whole store during lunch hour on a friday!!! like are you even serious about running this business. Had to wait for almost half an hour for my order then they told me they don’t have the impossible burger patties! won’t come here again and will advise everyone I know against your retail"