Burger King,

3332 West Genesee Street, Syracuse, NY 13219

"Gentlemen at the drive-thru was polite and courteous. He went above and beyond to accommodate my needs. This unfortunately is not very common for this industry. At this location, they broke the standard and I was extremely pleased. I would recommend this location based on my recent personal experience."

"This is the worst Burger King in my eyes. I don’t know how a franchise owner does so many things so poorly. I feel like you have to try. Specifically: They are always out of basic food items. For me personally. Every time I go here for breakfast, there aren’t any biscuits. The amount of times this has happened, is bizarre. On top of that the service 8/10 times, is slow. There’s something also VERY off about their fountain drinks. Almost like they are watered down and not regular drinks. I wouldn’t be surprised if the franchise owner is doing this to save money as the town has been mutinying against this person, and the restaurant is just straight up poorly run. Seriously. Whoever from BK is reading this. Take this seriously. It’s rare I leave bad reviews, and this one is bad. Do better. I’m done supporting this one."

"This is a fairly typical fast food experience with possibly a few exceptions. I do not eat out at fast food burger joints like this often. Ordering at the kiosk mounted to the order counter in front of the cashier was different for me. I looked them in the eye I think the whole time. Used to just giving them my order. I suppose it is the new way of things. The food was not fast. It took a considerable amount of time for the order to be ready for pick up, it was not cold though so, that's something. The bathroom was fairly clean. Before I left a person came in panhandling for money which was uncomfortable for me and maybe for him as well although he seemed natural about it."

"I really like the flame-grilled taste of their burgers, as well as the mayo, pickles, and fresh tomato, lettuce and onion toppings on the Whopper. And, their fries are just as good as McDonald's. The manager at this particular location must be doing a good job because the food is consistently fresh, warm, and well prepared. NOTE: The five-star rating is relative to other fast-food restaurants, including other BK franchises."

"I called to request that my food be made fresh to order for my UberEATS purchase. The person who answered the phone and said she was the manager, said she would prepare my order fresh, when the driver arrived. She did not. Look at the picture. She did not make my burgers fresh from freezer/fridge to grill, or my fish dropped from frozen fillet to fryer. The burgers were extremely hard and burnt around the edges. They would not look like that freshly cooked to order. Also, She attached my receipt, in a way that I could not read my UberEATS order number. Zero stars. First and last purchase from them."