Millcreek Paramedic Service 3608 West 26th Street, Erie, PA 16506

"Unfortunately we are stuck using this terrible service because of where we liveve but they are absolutely terrible. The men and women who serve on the ambulances themselves are wonderful. But the people who do the billing are wicked. I've been paying on my bill consistently since using their service back in December. Despite this and, owing less than $100 total, they sent me to collections. I have never worked with an organization that sends someone to collections when they've been making consistent payments and are almost done paying off the bill. Will be giving them a call on Monday to let them know that they are an unethical organization. Hopefully I will not have to use these hacks again until I leave Millcreek."

"I have never had a bad experience with the men and women who provided direct service. They have always been professional and provide timely service. The same can't be said for the office staff who handle billing questions. Membership is fine until another paramedic service needed to be used for my elderly parents and MPS won't pay the paramedic service as per their membership contract. After many calls and no results I was left with paying two transportation bills out of pocket to avoid collections."

"Their emergency men and women are super. None better. I give them 5 stars since I am not able to give them the 10 stars they deserve. BUT their greatness is brought down by the office personal. They deserve a minis 10. Informed me that I over paid them by $75 in September 2022. Never received the promised check. Many calls and even went in person to there office. More excuses. Said person who deals with this is not in but would give me a call. Still waiting. No call. No check. Frustrated!!! Gee, maybe a 20. Very Reverend Monseigneur David J. Smoley. Raising them up to 4 stars as my problem with the office staff came to good conclusion today. It not that it was corrected but HOW it was was. It was brought to my satisfaction in person by an employee who was dealing with a family situation. Thank you B and may our Lord bless you and yours and bring your dilemma to a good conclusion."

"This needs to be 0 STARS!! Not only was my phone ringing to 911 for almost 2 MINUTES, I was waiting for an ambulance for almost 15 minutes in a dire situation for a family member. When they got to the house, they took another few minutes and they’re time to even come into the house. No vitals were taken, the entire experience was unbelievable. We live close to Saint Vincent, somehow got there in our car before them even though we waited a while for them to get situated in the ambulance and still ended up waiting a good 10-15 minutes for them to show up there. NOT ONCE HAVE WE HAD A GOOD EXPERIENCE WITH MILCREEK AMBULANCE AND PARAMEDICS. This place needs to change ASAP."

"They were okay for a few months (Our former company refused to service us as they had dropped my mother in transit and were annoyed when i insisted on a report being filed regardless of lawsuit action we decided not take initially. ) They began to send drivers who were incapable of handling my mothers needs.. I ended up helping more often than not which i didn't mind until began to refuse my assistance and complain of difficulties. We had ramp built for ease of transport though our 3 steps were not terrible. We got okay service for another few months until we had 2 -3 cancellations which we offered to pay for in cash out side of insurance, they declined but said they would continue as long as we did not cancel on them. WE HAVE NOT mind you. Recently we called to schedule a ride two in fact one of which was entered the other was not....this was an oncology appt. The agent we spoke to said she didn't have it in the system and it must not have been called in but they had the other which was made same call. We called to reschedule this with the doctor and gave MCPS ample notice over 1 week... they said they didnt have anything for that date as far as a return trip and we would have to call back. I explained i would rather schedule for whatever day they had open next so as to not irritate the doctors office with constant reschedules.... the agent said they were booked for 2 weeks and we wouldn't be able to get on the schedule...I asked that she look for the next available day with the ability to transport back and forth (admittedly in a rougher tone) to which the agent replied "Your not going to dictate to me what i will do". I took a breath and apologized for my frustration but that this is not a simple dr it is for oncology and we need to know what type of cancer my mother has, they messed up my last scheduled appt and I am ASKING tha they look for the next appt they can accommodate( i was now in tears and worried for my mothers health).I was placed on hold while at work for 30 minutes till i hung up. When i called back the next day the agent told me what I did was border line harassment and they were booked for 2 weeks out at this point. I am unsure how an ambulette company cannot garentee they will be open, Agent told me they only have 2 drivers... which i understand i am not asking for immediate service just a day sometime in the foreseeable future that will be doable for THEM.... SO DISGUSTED WITH THE ATTITUDE OF THEIR AGENTS THIS IS HEALTH CARE FIND YOUR COMPASSION OR GET OUT OF THE BUSINESS"