Internal Revenue Service (IRS) Taxpayer Assistance Center

"I had a fantastic experience with the IRS today. The agent I spoke with was extremely polite and helpful, addressing all my concerns efficiently. Excellent customer service ."

"I wasn't sure what I wanted but I got more than I thought I would get good good job. IRS."

"If I could give zero stars, I would. After trying three different numbers, all of which go to the same recorded message, I finally thought I was about to speak to a person, and the recording said they were too busy, and I should call back tomorrow. Really? Wouldn't need to speak to a person, except the letter they sent makes absolutely no sense, and before I reply I need to know what they're trying to say in the letter. HORRIBLE!"

"My visits to the downtown IRS office were perhaps the best government customer service I have ever had. I think that its better to go in person. They have helped out and explained issues twice in the past few years."

"I was surprised how fast I got the service I needed here. At first, I thought that I will spend all day waiting in line, but it turned out there was no line. The staff were very friendly, answered all my questions, and even gave me a very helpful advice that prevented me from coming back for more documents. Make sure that you don't have anything that could be used as a weapon, or you'll have to hide it in the bushes across the street. No knives, pepper sprays or guns."