Buffalo Super Shuttle

"This shuttle never showed up after an hour of waiting at the Buffalo airport & all 3 of their phone numbers have a message that says the number hasn’t been setup yet. If it wasn’t for some of the reviews on Google referring to drivers, I would think this was a scam company. There is no way to contact them after payment. Strongly consider using another company for transportation."

"Horrible experience as a shuttle service!!! Called them the week of arrival and confirmed that we have a wheelchair and several large pieces of Luggage . They assured us they’d have a big enough vehicle. First bad experience was when the driver was LATE to the airport to pickup, and then they had a SMALL vehicle that wasn’t big enough after confirming with them!! 4 people had to squeeze into the back seat.. We got reprimanded at customs because we weren’t wearing seatbelts since we were on top of each other! Called them several times and spoke with Tony who was extremely nice but the owner GILL was absolutely horrific. He didnt do anything about it. Said he had to get a different driver and had to pay him more so he barely made any money. NOT OUR PROBLEM. Gill, you overpromised and UNDERDELIVERED. WORST CUSTOMER SERVICE . Don’t book with them!"

"AVOID AT ALL COSTS. Not sure why zero stars isn't an option. I booked with this company to take me to Toronto airport. My first call was placed to them 15 minutes after the scheduled pick up time. I was told that the driver had been held up and would be with me in 20 minutes. My second call to them was 25 minutes later (so now 40-45 minutes late) ... I was given the driver's telephone number to track down myself!! The "driver" ended up arriving 1.5 hours late. I was in a real panic about making my flight and did not initially realize that I was actually sitting in a TAXI !!!! Yes, thats right a TAXI!!! This company farmed out the job to a taxi firm, so, I was told a pack of lies "the driver is held up". My belief is that if I had not have called them when I initially did, they would not have sent anyone and I would have missed my flight because of these people. Do yourself a favor and AVOID AT ALL COSTS."

"Buffalo Super Shuttle was very punctual and answered my calls when I had questions or needed to make changes. The drivers were very good and were friendly and helpful. There were delays in my trip and they were very kind and considerate with my changes. A good experience."

"Pros: Driver was nice and I made it home safely. Cons: Driver was 20 minutes late, the company is impossible to get a hold of in advance, and the driver / company wanted to charge me an additional $70 when picking me up since the driver / company didn't like my provided Toronto address that I booked with. I tried multiple times to get a hold of the company in advance to ask a few questions, and knowing that they wanted to charge me an additional $70 would have been very helpful to know in advance at the time of booking instead of the moment I was picked up."