Rocket Mortgage

"Worked with Josh Greenwald what a terrible experience he had no clue what he doing asked me for a document for my companies earning spent a week getting it then he said Oo the underwriting’s don’t need that they want K1s which is fine but he kept making me get documents then telling me they weren’t correct fortunately I found a different lender who had people who actually cared and new what they were doing this guy just wasted three weeks saying non sense which I learned later he was just making up"

"Very sad day. We have had our mortgage with Rocket for 4 years went to refinance in January and have done but, jump through hoops and email after email we have been misled and lied to. We are at the end of refinancing and have over $17,000 in fees now mind its a refinance with Rocket for Rocket not a new lender. Just spoke with SoFi and they offered $8500 in closing costs not $17,000.00. Then we close and now their is more fees another $4000.00 in fees. Now mind you we have over $100,000 in equity and even you account for homes going back to normal value we still have over $50,000 in equity. For such a big well known company this is just unacceptable for one hand not knowing how the other works and not knowing how closing works. I would HIGHLY recommend not using them and look for a company that cares I know they are hard to find but, Rocket just feeds you lies and misdirects you."

"Terrible support policies. Having an awful time getting employment approved working for the disability services through 3rd party providers. Work for the disabled person not an actual company. All income is verifiable but because we have to transfer states they don't want to approve the income. Provided all information we can get and already started the transfer process and now may lose our dream home for minor technicalities. Not everything is black and white but apparently it has to be to buy a home through Rocket Mortgage. Definitely if possible try another Lender first. I must say that Chris and Alex are doing their best to keep us updated and trying hard to get us through this, but this shouldn't be as difficult as it is."

"Rocket Mortgage is terrible! I did not want to put any stars but had too. I was sent through the robes dealing with this company. I had originally switched lenders thinking they could help me better. Seritta Scott was very unprofessional and held my closing date up on purpose. Luke Bradford was never in the office. They were a terrible company to use as a lender to buy a home. I was a first time buyer and a Veteran and did not enjoy my home buying experience. I almost lost the home I was looking to buy, but luckily got in touch with a local lender. I highly do not recommend this company to anyone at all!!!!"

"An amazing place to work. Continuily focused on improving the client experience... Everything we do focuses on increasing efficiency while moving that technology needle to the max. Couldn't recommend a better mortgage company for people looking to purchase a new home or refinancing an existing property."