CEVA Logistics

"Why put phone numbers for customer service, if you don't answer the phones? Any of them... instead... just state... we don't do customer service. My order from Amazon ... after ordering... then stated it had to be delivered by CEVA and that someone must be present. Hard to do when no dates are scheduled nor is their a time scheduled other than 6am to 8pm. Tried calling for 4 days straight, hours upon hours and could l not reach a single person. FINALLY got ahold of someone at Amazon to cancel my order and low and behold... a person can now speak on the phones at CEVA... amazing. Ceva lifted the required signature and was then asked if they could place the box with brake pads and rotors in between the garage door and the car sitting outside in which was stated "yes,not an issue." WELL, should of just said we don't take request either... BECAUSE, the order is now just sitting out in front of the wrong garage door. Why is it so hard for people to actually do their jobs anymore and do their jobs well? Absolute garbage customer service... because there is 0. Do better CEVA... home depot had you when I worked for them years ago and you were garbage with all the same issues even 15 years later. Do better"

"Ordered a gazebo, 300lbs. Delivery instructions say deliver to front door. Company delivery all thr boxes to my driveway, blocking my car in. Neighbor told them I'm disabled and can't get out in an emergency and asked them to deliver to front door like instructed. Guy told her no and left. DONT USE THIS COMPANY"

"My delivery was supposed to be today from between 11 and 5 a 473 lb item. I hired 3 guys, took the day off work. Called Ceva to make sure everything was fine with the delivery was told it was contracted out to another trucking firm by them and to call another number so i did and guess what no scheduled delivery time!!!! So now im out a vacation day and had to pay 3 guys 4 hours for their time and will have to do it all over again Friday If i can even get anyone to help!!!!! DO NOT USE THIS COMPANY!!!!!"

"My daughter ordered furniture, 3 super heavy boxes. She has a husband with cancer & he can't do labor. Your company from Pittsburgh set all those heavy boxes 40 yards from her porch in her drive way by the road, blocking her vehicle in. They wouldn't just take it to her porch.You truly need a better employees. Not only did they put it way out by the road but they flipped it off the truck to the ground damaging the sofa. They are laziest, rudest & unprofessional people I have ever seen."

"I ordered a treadmill on cyber Monday (Nov 30). The company I ordered from uses this shipping service in my area. An automated system called me the next day (although I assumed it was spam call and ignored it, missed the second call from it, and on the third day was able to catch it). The automated, national system gave me a delivery date of Dec 13 on 12/2. On 12/6, a person from the regional center called me and said my delivery date was actually going to be Dec 11. No biggie for me as I have a very flexible work schedule, but I can see how that would be problematic for anyone who needs to request off work/schedule a replacement for their shift. That’s a disconnect with the larger company that should be looked into. The gal who called me from the regional office was very polite! Day of delivery, our driver agent Malcom gave us a call ~30 minutes before he arrived, was very friendly and polite, on time for his delivery window (and toward the early end of it!) and very efficient despite having to deliver a treadmill solo (no small feat with such a cumbersome machine!). He also helped my SO get the treadmill inside our front door. Overall, a good experience!"