Lehigh Valley Genomics

"They administered a PCR test on me on Monday, October 3, 2022. Today is Friday, October 7, 2022 and still no results, no text, no email, no results to my doctor. I have called six times and waited on hold for over 30 minutes and no one picks up the phone. I guess I will have to drive down and see if they are there. The lab never sent my results to my doctor, so my doctor was not able to give me my results. I spent over an hour on the website. I left a voice message asking for my results. I sent an email request on their very own website requesting my results and still no response. Furthermore, the phone numbers, yes numbers plural, that they provide for contact information are on a continuous automated loop. (They use a phone service that does not answer their phone.) After a certain amount of time while you are waiting on hold for someone to answer the phone the automated program hangs up. And, I never received a "confirmation email" after my test, nothing, nada. I drove down and resolved the situation, but waiting for 3 plus days for results was frustrating. On Monday after my test, the technician asked for my cell phone number so they could text me my results, but they never texted my results to me. In the end, after driving down there on Friday, I finally got my results. To accomplish this I had to call and ask my doctor to resend the order for my test. Why they did not text me my results like they said they would is curious. Finally, I am really disappointed in the owner's response."

"Went there to get covid tested with my wife. We knew we were positive but needed an official result to travel. Process was easy. Had an appointment, we were in and out in no time. When the results were sent to our doctors, the lab checked off that we opted out of knowing the strain we had. We never checked that box. Tried to contact them to see how to get the strain since our symptoms were really severe. They never contacted me."

"Daughter and I went for Covid test.. amazingly nice people fast efficient very polite. Very well organized walked in one door sat in a room for seconds not minutes someone did the test and we walked out the other door had our test by 1:00 the next day !!! Best part they were both negative !! Our vaccines must be working we were around somebody that got very sick with covid !!"

"I wasn't feeling well and was especially anxious due to a previous painful and upsetting COVID test experience at an area hospital. I expressed my concerns to the nurse upon arrival. She was totally empathetic and most gentle. I was in and out in less than five minutes, and received a call from the office with my negative result in less than 24 hours! I highly recommend this facility."

"I took my mother here to get a COVID test, which was required before an upcoming procedure she’s having. The people here were very friendly and the process went smoothly. There were people outside to help direct where to go, but I do think they could benefit from posting some signs just to make the entrance more clear as well as the secondary parking across the street for the line. It was a bit confusing but again, the people working here were very helpful and kind."