Gastro Health - Fair Oaks

"PA Joanna May and her assistant did a very good and comprehensive job during my mother's medical appointment. They were courteous, professional and knowledgeable. My mother has been patient with GANV since 2017 and we are pleased with the care she has received all these years."

"Dr. Monica Passi is so calm, patient and a very good listener. She spent time explaining my health concerns. She is very knowledgeable, intelligent and informative, not like other doctors that they give you a medical terminology words that you don’t understand. She is very thorough. We truly need this type of doctors like her in the medical field. My family and I appreciate Dr. Passi so very much."

"Would not go back. Just read to me the same written results from ultrasound exam which I already had and that was vague in findings. Did not pull up the image nor address my specific questions or concerns. Recommended follow-up treatment did not align with my own research. Tried to provide me a surgeon referral even thought there was no recommendation for surgery. Was seen by PA May and although she left to seek guidance from supervising Doctor, he never came into the exam room or spoke with me. Complete waste of my time and did not alleviate any concerns."

"It cost me over $2000 to have a preventative colonoscopy this year. It’s not only the cost but the way I got blindsided no matter how vigilant I was about navigating insurance prior and after. You’re on your own with this place. The doctor reassured me saying “oh you’re of age you need a screening which is covered”. Now I am well educated on “screenings” and will be more careful not to do them without way more knowledge. The way their system is set up, there is little human guidance. I got passed along from one department to another with call center rep saying “check with your insurance company “ and given some diagnostic codes that were not the ones they eventually used to bill. Once I tried to investigate further, I got outsourced to “advocates” who simply confirm the codes are correct and that I should Google them. There are multiple bills (facility/anesthesia/multiple doctors/ pathology) but I had one polyp and although the paperwork said these are usually covered, they still managed to apply a different code to all parts of the billing so that the bill was no longer covered at all. So the facility and anesthesia for instance would be covered if there was no polyp but since there was, I had to pay for the part that would be covered if I had been there as preventative. The call centers are trained to be barriers and defense for the medical folks and insurance companies vs actually being helpful to understand or fight this issue. Prior to this, note that I had called a few times prior to the procedure for clarity on instructions and to try to reschedule but I never got calls back. I dismissed these as minor nuisances but combined now with the charges and multiple attempts to understand how this happened the way it did I realize the corporate structure of this practice leaves everyone disincentivized to help the end client. They are just checking boxes and moving people through a system without thought."

"If I could give zero stars so I would. Had a wonderful experience with the PA I saw, she listened and was very attentive. Since then it’s been a nightmare trying to verify my insurance benefits prior to my procedure. 0/10 would not recommend this practice, avoid at all costs."