STAHLS' Hotronix
One Paisley Ind Park, Carmichaels, Pennsylvania 15320
About the STAHLS' Hotronix
Born from the specific requirements of heat transfer materials, STAHLS' Hotronix has been revolutionizing the heat application industry since the 1980s. Our innovative heat presses and accessories are designed to take the guesswork out of heat application, ensuring efficiency, accuracy, and consistency for your business. Proudly made in the USA, Hotronix is committed to advancing heat press technology to help your business become a profit-generating machine.
Customer Testimonials:
- Mark Shindler, Brody’s Tots And Teens:
“We’re doing about 3,000 to 4,000 shirts a week, so the Laser Alignment System is great for what I do; it’s perfect for me. It ensures speed, accuracy, and consistency every time.”
- Vicki Dunning, Embroidery Designs:
“It’s wonderful to have the convenience of using either the swing away or draw press, but the primary reason we purchased the Fusion is the Threadability. We save so much time being able to thread garments onto the press, and the versatility and ease of switching the different size platens makes pressing various size garments a breeze.”
- Susan Becker, Jersey Ink:
“It just cuts down on time; honestly, it really does save time. It’s an awesome machine. Because you have one person loading, it just slides over, and once you get the timing of it down it literally cuts your heat pressing in half.”
Support and Service:
We are here for you! For support requests, please have your machine’s serial and model number handy, along with any additional photos or documents that will help our service techs diagnose the problem. Our techs are available to handle tickets between 8:00 a.m. – 9:00 p.m. (EST) Monday-Friday.
Note: If your press is outside the serviceable period, we offer a comprehensive repository of documentation and helpful videos. For further assistance or information on new presses, please contact us at [email protected].
Thank you for choosing STAHLS' Hotronix. We look forward to helping your business grow and succeed with our state-of-the-art heat press technology.
Photos of STAHLS' Hotronix
One Paisley Ind Park, Carmichaels, PA 15320, United States
Opening hours of STAHLS' Hotronix
Monday:
08:00 - 21:00
Tuesday:
08:00 - 21:00
Wednesday:
08:00 - 21:00
Thursday:
08:00 - 21:00
Friday:
08:00 - 21:00
Saturday:
Closed
Sunday:
Closed
Reviews of STAHLS' Hotronix
"Hotronix is a cluster of messes. Their machine's aren't reliable, and their customer service is even worse. If you need help, they will help put a band aid on your issue, and let you bleed out. They will try and take as much money as possible. I have had their heat press changed multiple times, and pieces consistently break. It is pathetic that they are still working alongside Brother and other companies, because now those other companies look bad because of them."
"Having issues with Heat Press, I reached out and received assistance the first day(Friday). Tech said he would call back the following Monday which he did not and I didn't hear anything back for 2 weeks. They sent a part out to install with a 1 picture for install directions and no videos. Tech support for this company has severely fallen off. Its currently going on 3 weeks with no resolution..."
"Worst experience with customer service I’ve ever had. All I needed was a return form to send my machines out for repairs and it’s impossible to get any answers from the account rep. After a few weeks, I called the main customer service line and finally got a hold of someone, they told me I can receive the return forms by Tuesday. 3 days later and trying to call them back everyday there’s still no answer. If you’re looking for a vendor that actually takes care of their customers I strongly don’t recommend this company."
"UPDATE: As you can see below they responded stating to call Trevor at Tech Support for assistance. We called Friday and left a voicemail, with no response yet. Tried calling again today and it says the voicemail box is full. So we were given a "support line" that does not even check their voicemails. Real helpful. I would give 0 stars if I could. Purchasing from this company is a waste of money and waste of time. I ordered a brand new Hotronix heat press in January. I worked until two weeks ago (so not even 2 months) and the screen just broke. They sent us a "new" one, with a $400 bill and it was not even setup for the correct machine. We could not get it to work. So they sent us another one. This one is setup for our machine but it won't show the pr and now it won't hold the temp. We cannot get ahold of anyone and there is no number to call unless you leave a voicemail and they will not call you back. I am willing to change my review if someone contacts us to get this fixed."
"Was so excited about our new iq360 hat press. This thing works so much better than any other hat press out there. However, the build quality on the machine we got is absolute garbage. Missing bolts, nothing was tighted, no thread locker in place where it should be. Now I am down the press on a production run and no tech support to be found. Just waiting impatiently on a return. I can not belive the lack of QC on a 2k dollar press. Again the press is amazing, but the build quality sucks! Going to have to disassemble this thing and add thread locker to all of these loose bolts."
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