Walmart Vision & Glasses

"My bifocals with no line have the reading glasses part so low I must tip up my head or look down my nose to read..or lift the glasses. Bad thing is I got 2 pair that day.. also can see a logo etched in the glass at bottom outermost corners that looks like a smudge when I look that way. Should have gone to America's best.."

"I bought two pairs of glasses. I noticed I had a bubble in the glass so I took it back. The kid working , Morgan, had to look up to see if it was covered under warranty. It wasn’t my fault. It was in the glass. He sent for a new lens. I go get the new lens put in and notice I couldn’t see right. Here the bifocal was slanted on the new lens. Had to make another trip there only for Morgan to tell me it was correct, not slanted maybe off less then a millimeter. I ended up asking for a refund. I had the glasses less than a month. Here’s the picture. You decide if the bifocal is slanted."

"If you want to see clearly this is not the place for you. I had an eye exam at the Walmart vision center in Uniontown. The optometrist wrote me a prescription for my contacts and I ordered them online. When I received the exact prescription that the optometrist prescribed me I could not see out of them clearly. When I called and tried to explain this to the Manager Tracey she told me that I needed to call the online contact company and that it wasn’t their fault. I tried to explain to her that the online contact company only sold me contacts that her Optometrist prescribed. She continued to talk in circles about how there was nothing she could do about it. I’m now stuck with over $300 in contacts that I can’t use. If you like wasting money, not seeing, and wasting your breath this is the place for you."

"The “doctor” missed major issues with two of my children. One was concussed- treated for dry eye; one recently diagnosed with keratoconus- treated for astigmatism. The Rx provided here come directly from the refractor. He has complained for more than a year to this doctor that he couldn’t see with the glasses. No one cared. So, in my experience the exams are bogus and I wouldn’t recommend this location to anyone. I knew something was wrong, but I let it go. Follow your instinct- take your family to credible physicians! I tried to save money and travel time and now my son is fighting for his vision. Also- I spent about $350 on a pair of glasses in Feb ‘22, only have the frames come apart about 6 weeks later. Not my doing. A metal piece disconnected from the stem. They told me it wasn’t normal wear that caused the damage. I convinced them to replace the frame- with the display because I need them to drive. Terrible customer service. The metal piece disconnected AGAIN about 2 weeks ago. The frame is defective. I’ll never go back there though, so I super glued it so I can use them. Stay away from this place."

"I ordered a pair of frames from here and never got a call back so I called them to ask if my Glasses were ready to pick up. They said yes so my stepfather and I drove to the store which is a little bit out of our way. Once we arrived they only had the lenses ready for me and the frames were never ordered so they decided to put my lenses in the frame of the wall display, I was fine with that until we left the store and saw a bunch of scratches and general wear and tear, We went back in and they agreed to order me the new frames and told me they would be ready in 5 days, I did not get a call back a whole week later, so I called them, The first person I talked to said that there was no order placed for me and she put the manager on the phone, The manager asked about the situation and said that my glasses were ready. So, today we went again and the manager brought me the tray with my glasses, The glasses had the exact same scratches and even fit perfectly from when they adjusted them for me last time, we were 100% sure that they were the same glasses that we did not accept last time, This was annoying but wasn't the reason I gave them such a low rating, The manager kept saying that they are brand new frames and that maybe the marks were from the factory after we told her that they were the same glasses as before she got very rude and very difficult to work with as she kept saying we were lying and that the glasses were brand new, She would leave mid-conversation and ignore us, Then she would not give us the name or number of who to contact about what had happened. I can not express how rude and unprofessional she was, luckily Mike helped us get our refund so I wanted to say that he was fantastic and helped in the situation when the manager would not. The worst part about all of this is that I have to wait 6-8 weeks for my insurance to be refunded so I am left without glasses for at least 6 weeks. Luckily the team lead Mike from the actual store pointed us in the right direction to file a formal complaint."