Community Care Behavioral Health Organization

"Just spoke to Pamela, she was extremely helpful and knowledgeable. Edit today, just spoke with Debra and at the end of the call the survey never came up, this happened before, it just hangs up. However Debra was also very helpful"

"They were very helpful in finding a list of therapist that take my insurance in Allegheny county."

"They don't care about the well-being of their insured. They dropped a wonderful psychiatrist who is award-winning for child and adolescent psychiatry from their network. My son and I were both seeing him. They at first lied to me and said it was the physician's decision - which it absolutely was not. Also, they lied during my first call to plead with them to change their decision and they said that they WERE going to continue to cover visits for their insured. Weeks later, they suddenly told me two days prior to the last date that they covered his visits that oh, they were wrong and yes, they are no longer paying. They said they could refer me to their many, wonderful psychiatrists in their network. First, it's difficult to even get psychiatrist appointments in the first place. It can take months. And then you usually get a nurse practitioner and not a medical doctor. And then, it can be exceptionally difficult to get a psychiatrist who cares and is a patient/doctor relationship match. So, even though I shouldn't have to, I will now be paying for the doctor's visits out of pocket. He has changed my son's and my lives THAT much. I can't wait until they realize the terrible business decision that they made. A lot of clients won't be able to pay out of pocket due to lower income. They will relapse with their mental health and end up in inpatient or residential facilities because of it. Yes, Board of Directors, untreated mental health leads to a multitude of problems - including substance abuse. Oh, you'll be paying. You should probably make a spreadsheet now (to insert into your algorithm of cost-benefit analysis) of all the clients of Stepping Stones that you were paying for visits for prior to 04/20/23. And then, in a year, see how many you have had to pay for some much more costly treatment such as inpatient or residential - because they had a mental health relapse. If it were my organization, I would think that would be intelligent business to avert future, such disasters. Though for all I care, your company can and should go bankrupt."

"I spoke with three to four different representatives, all of them were very kind and did their best to help me. I was given quite a few (over 12) people to contact to see if they have any new patient openings; the reps even called out for me to a few offices. I was unable to find any therapist or psychologist accepting new patients within this plan. I don't believe this is Community Care Behavioral Health Organization's fault, they're not the ones not accepting new patients. I am disappointed that given the time and effort spent on this and the amount of contact made not one was a viable lead."

"They need to update their site. Every person I have contacted via their site that has said “accepting new patients” is not accepting new patients. They gave me a list of people to call but only 2 of them are in the distance I’m able to drive. It’s a shame when someone tries to reach out for help and they’re denied everywhere basically."