Visionworks Pine Tree Shoppes 12083 Perry Highway, Wexford, PA 15090

"Visionworks is my favorite eyecare store. Their selection of glasses is extensive and their prices are for regular people. I love their optometrist too!"

"Overall good experience! My biggest critique is more engagement with the employees in selecting frames for my family the store was not crowded."

"I was in and out in 45 minutes with my prescriptions and glasses ordered. Everyone was wonderful and helpful. Special shout out to Greg though. He was so helpful and made it easy to understand what my insurance covered and how to save me the most money. I will definitely be back!"

"I want to thank Dr's Neilly and Freeman for their discovery of a retinal tear on a routine screening. I have had laser surgery and so far am healing well. Thank you for your concern and great service."

"I took my son here in March and we had a fabulous experience. The check-in, exam, and glasses fitting were conducted in a friendly, professional manner. The staff was pleasant and we felt like we were getting great customer service. That was NOT the case today Today I took my two daughters girls to have eye exams required for kindergarten entry. Upon entering, I was greeted with a irritated, snippy “You’re Late” before even a hello was muttered or identity confirmed. I was taken aback yet certain I had the correct appointment time due to two confirmation texts with the same time I was arriving. I was also embarrassed because the store was incredibly quiet and other people were staring given the greeting I received. I apologized and calmly pulled out my phone to show the confirmation texts. That got me a “well I have one for 10:20 and 10:40”. I apologized again and shared that I wasn’t sure what happened but that I genuinely thought my appointments were at 10:40. The level of irritation implied that we weren’t being seen so I wasn’t unsure what to do next. I looked up to see other associates continuing to watch at this point with a second woman approaching to intervene. The first woman rudely confirmed “we’ll still see them, we’ll still see them” and snipped at her co-worker that she was too busy finishing something else while waving us away with her hand after being asked if she was going to continue checking my daughters in. The interaction left one of my daughter’s very apprehensive the rest of the appointment whispering to me that she didn’t want to get in trouble again with “that lady”. I was disappointed that interaction was a part of my children’s first visit to the eye doctor. It was embarrassing to stand at the front of the store being greeted and spoken to so rudely. Thankfully the interactions that followed were professional, kid-friendly, and genuinely pleasant. A helpful associate told me after the exams were finished that he adjusted my daughters profiles so we would get confirmation texts about all appointments next time. I apologized again and he assured me that it wasn’t a problem. I appreciated the time he took to investigate how the mishap could have occurred (which is what should have happened from the start). I do want to stress that the other staff members were great. The lady who administered the puff test took her time making my girls comfortable and explaining what would happen with each piece of equipment. The optometrist was just out of this world with assessing their eyes in a kid-friendly way. It’s a shame because the experience should have been fantastic from start to finish like it was in March. I work in healthcare and I understand that late arrivals and no-shows are disruptive to the schedule. However there is a calm, professional way to handle events like this. A little bit of kindness goes a long way and it doesn’t cost a thing to give people the benefit of the doubt."