Berks Endodontics

"Horrible experience. Got misdiagnosed. Was told I need an extraction, but went back to my doctor and he said that there was a step missing in my previous root canal. He fixed it and gave me a new crown. No issues with it months later made my first payment at my first appointment and received the rest in a bill. I called to say that I wasn’t diagnosed correctly. Was trying to see if I have to pay the remainder and the manager never called me back even though she said she did and out of nowhere received a collections letter, stating I owe money. I called her and she was super rude. And practically hung up the phone on me and gave me attitude. Not sure how she still works there. Especially that many people complained about the same manager in the previous reviews. She has zero customer service skills. I would stay away from this place. Mainly because of her."

"This office manager/“owner” is the worst!! I called for an appointment, the scheduler messed up the dates and then kept mispronouncing my name and misgendering me. She is super rude. Now I have never been particular about the pronounciation of my name and I am a female born and raised but this Lorna lady (if you can even call her that) even after correcting her, kept being dismissive and rude! At the end then denied care due to me defending the fact that an appointment date and time was given to me and the one she has is incorrect. Do not go there!"

"Had my first root canal here today. I have horrible dentist anxiety and I was terrified but they make you feel relaxed and answer all the questions you have and explain everything well. Root canal was pretty pain free, 4 hours later still pretty pain free. I got all worked up over nothing lol"

"My daughter needs an emergency root canal so they had me get all the referrals and x-rays etc sent to them immediately. They messed around for two days with no answers only to tell me that they wouldn't be able to see her after all. So now she remains in agonizing pain and I get to start the process all over. Sadly our entire medical system is garbage."

"Dr. Frey, Pat and the entire staff are absolutely terrific. This was my first root canal and I can honestyl tell you I DID NOT FEEL A THING!! Dr. Frey completed 99% of the procedure in the first visit. I have some friends who have gone to other endodonists and have not had the success I have had at Berk Endodontics. I give the entire practice 5 stars and would definitely recommend them to my friends and family. Dr. Frey and Pat made me feel very comfortable throughout the procedure from start to finish!"