T-Mobile

"Zeke, Sean, and a woman (wish i cluld rememberher name she was so helpful), were so patient with our billion questions each, patience overall, and understanding of what we were looking for, made the experience so relieving. My daughter's phones has trouble transferring data and everyone really went above and beyond to help with the situation. Thank you for THE BEST customer service, providing us with what we needed, and more! They all deserve a raise!!"

"My first experience at this store was great, the guy was super nice and helpful when switching my plan and starting my order. However i forgot to sign the email for my order and it got canceled (which the guy totally told me not to forget to sign it but I still did. Oops). So I had to go back to the store to place the order again. This guy the second time was terrible. He was weird which is fine. I can handle awkward conversation. But he was also distracted, goofing off the entire time we were redoing my order. I assume he was sober but it was quite literally like the sporadic behavior of someone slightly drunk. And hey I’m a 22 year old who has worked retail for years, have fun at work fr. Retail sucks. I get it. But when you’re so distracted that you mess up my order and send it to the wrong address when i specifically told you I had different shipping and billing addresses, that is ridiculous. If my phone is shipped to that address I will never get it. Period. So now I have to try to fix all this and I’m pretty livid tbh. (Everyone else at T mobile has been great to me. This is specifically at the tall, skinny guy at the south hills location)"

"UPDATE: you'll see someone from the store reached out and attempted to resolve. I followed up and once again the issue remains unresolved. ********** When we walked into this store last August to change providers we did it with the explicit intent to save money on a better plan than what we had. At the time we were really impressed with our salesperson, Sean. He was cheerful, welcoming and convinced us that for the same price as what we were currently paying, we could all three get new phones with certain deals. We caved. He also convinced us to try the wireless internet device and if it didn't work, simply return it within 2 weeks? and we'd get the deposit back. We were there for an hour and change and were pleased with the outcome...at the time. The internet device didn't work for our area so we planned to take it back the following weekend but before we could, we received a bill summary from T-Mobile stating that our monthly bill would be $30/more per month. I called T-mobile and they explained that is was for an Iphone payment. I told them I had paperwork showing that the Iphone cost us $0 on a certain deal. When they asked about the code, they said the deal "sold to us" wasn't active and I'd have to take it up with the store, because T-mobile corporate doesn't have control over what the stores sell. The following weekend we return the internet device, which is not just a matter of "simply" returning it, but completely reworking the account details. We spoke to a team member who asked Sean about the Bill summary and we were told to give it a few weeks. We gave it until our first bill. We were charged $30 more. I called T-mobile again. They told me that I could return the iphone. To which I explained, once again, I have a receipt that says we are to pay $0/month for the iphone, why should I return something that was sold to me at an incorrect price by one of their salespeople. They told me to call the store again. I did and was told the bill should even out within a month or two and with some patience, I was surprised when the bill dropped by $30 the next month. The following month, it went back up $30. I called the store once again to which they told me that the code used to sell us the free iphone "doesn't exist", was not active at the time of purchase and was told I had to talk to a manager...who was magically NEVER available. So here we are 9 months later, our bill is $30 a month more than what it was promised to be by a sales person who sold us an inactive deal. I have all the paperwork in hand saying that our phones should cost $0 and here we are paying $30/month for an iphone for the next 2?3? years ...and neither the store, nor T-Mobile corporate could seem to or care to fix it."

"I made the switch from Verizon to T-Mobile today. It was a painful process with verizon making it very difficult, but a HUGE thanks to Brian, Dylan, and Angela for toughing it out on the phone (and with me) in order to get it done! All was resolved in the end and I am beyond thankful!! Fantastic customer service."

"The 5 stars aren't for the store itself. The 5 stars are specifically for "Alex," who was the ONLY person who was able to address my problem. This is after many attempts and three different stores later. He was polite, knowledgeable, and patient. If only everyone we encounter in this world was this competent, the world would be a much better place. My only regret is that he received no commission for the service he provided me. So, people who want to switch to Tmobile, or those who want to purchase a pricey phone, specifically ask for "Alex." He deserves it!"