Ethos Laboratories 29 East 6th Street, Newport, KY 41071

"Ethos Labs said that there was insufficient urine in the cup to do tests; however, I handed in a cup that was almost full to the brim. Why did they say there was not enough urine in the cup when it was full? I wrote Ethos about this, but they did not reply--not businesslike of them. Earlier, Ethos Labs received my urine specimen and reported back that I had taken narcotics. I then went to a different lab whose tests showed nothing amiss, and whose results disagreed sharply with those of Ethos Labs. They even included tests going back years. There was no apology from Ethos Labs for their incompetence."

"This laboratory is a joke. Run by incompetent dishonest liars. We used them in our family practice office. Their salesman said they would do our blood tests, urine drug screens, and more. They told us they were in network with all of our patients’ health insurance plans. They claimed lab results would be returned in 24-36 hours. All of this were lies. They did our blood for about a month then our salesman told us it was going to go to LabCorp but they’d still collect it. Then he came back and said they didn’t have an arrangement with LabCorp and we had two days to find a new lab for our blood patients as they would no longer be taking our blood. A week later this salesman came and told us Ethos Lab was going to drop our practice because they’re not in network with any of our patients’ insurance and they weren’t making money! This is after we put up with waiting weeks for most test results to come back on simple drug tests. We tried calling them many times never talked to a person and always had to leave a voicemail. No one called back. Ever. I suggest you look elsewhere for lab services. We just switched to a local laboratory last week. Completely different experience. Results are actually sent to our providers in 24 hours or less. In network with everyone. We’d never use this company again. The worst service we ever had."

"I've had the pleasure of partnering with Ethos as a business partner and I have nothing but great things to say about the team and organization. Their 30,000 sq foot facility has state of the art equipment. Their people are friendly and great to work with. They provide a one of a kind experience. Their mission to help more people is not just a slogan on a wall. Every person I met at this organization embodies this mission and goes above and beyond to achieve it."

"I wasted 2 months of Medicare benefits getting the COVID tests by mail from Ethos. The results could not even be seen on the test card. They are not trustworthy nor viable tests. I stopped my mail order account. And recommend others do the same."

"Absolutely great company. Local rep Shannon is wonderful. Most important thing to the practice I work at is prompt communication, and this company has that down for sure. Whenever I have questions regarding sample results I have no problems getting the answers without having to put forth much effort, just a quick email and I have an answer, which is always great when you have other things needing to be done. -Scott F."