Newport/Ft. Thomas Urgent Care - St. Elizabeth Physicians

"They claim to have a Full Array of testing and diagnostic services. However, no X-ray techs."

"I am so please with services i received on September 24 at Urgent Care. The staff was very efficient and courteous I was seen promptly by Dr Ning. She was so pleasant and explained everything so thoroughly and helpful. She made sure I had no questions about my treatment and condition. What a pleasant surprise when she called me next Monday morning to check on me and to again see if I had any questions. I highly appreciate and recommend this location and Dr Ning."

"I was referred by a member of the billing department to send feedback on the website, but their feedback form won't send so I am going to have to post it here. I went to one of St. Elizabeth's Urgent Care a few months ago as an out-of-state patient. When I was there I had to pay out-of-pocket costs for admittance. This cost, I was told, was rate to go in to be seen of $121.00. I was billed for $264.00 (difference outstanding $143) for this visit. I was not told at any point during my visit that they could increase the 'base cost' of my visit and I think that is something that patients should be aware of if they are paying out-of-pocket with these itemized expenses. I was told by the person in billing that this is due to what they deemed as the severity level of my case. Again, I was not informed of any of this information when I was there at my visit. I entered for this visit with difficulty breathing as I forgot my inhaler at home several states away. As I did not have my inhaler, I was looking to get one prescribed to me. Instead Rani (the medical staff I saw) ignored my request and swabbed for strep ($26.00), COVID-19, and two types of flu ($52.00). They also did a three electrode ECG ($40.00), which needed further interpretation ($16.00). I found this test unnecessary as I am healthy, active and in my 20s with no underlying reason to have any cardiac issues. I just needed a new inhaler. After this, I was given a nebulizer treatment (which I have had before when this has happened) but because my symptoms didn't abruptly clear up, they refused to prescribe me an inhaler and said that I would have to go to the emergency room to get anything. I spent 5 more hours in the ER with a handful of their own tests and issues for it to be determined that I was correct in needing an inhaler. During this experience, the medical staff seemed to lack confidence and common medical knowledge. The staff seemed nervous during this time as they were under the assumption that I was having a cardiac emergency, to which I kept telling them I needed an inhaler. As I am someone with anxiety, not having my inhaler was difficult enough, but the staff certainly put me in emotion distress by having me do these tests, different evaluations, and seeming clueless on my symptoms, then telling me to go somewhere else for a prescription. I did not feel that they were trained well enough if they could not handle something as simple as asthma without referring me to the emergency room and refusing the one medication that I needed. I understand that I was not from the area, but I should think that an inhaler for someone that regularly has one should not be such a bizarre case that an urgent care could not handle. As a full-time student, I ended up with two bills that I am now having to seek assistance in paying due to the ineffective care from the staff at that Urgent Care Facility. My recommendation to prevent this from reoccurring is to have more trainings for staff into looking at more common symptomology and listening to the patient."

"The people here are nice, and there isn't typically too long of a wait time. However, I feel there could be more attention to patients. One of my visits resulted in a misdiagnosis that I knew was wrong when the doctor said it. I have a rash that has spread very quickly, red, warm, and have high blood pressure. These are all signs of an infection, but without much consideration, the doctor deemed it to be poison ivy. Not to my surprise, the rash continues to spread and worsen. Only come here for small things. If you think it's is serious, you're better off going to the hospital."

"I came in for a follow up to a visit regarding an infection under my armpit that was getting worse instead of improving on the antibiotic I was given. Additionally this visit I also had a feminine side effect from the antibiotic. Everyone was nice at the office but...I was misdiagnosed and the situation with the infection was very bad and I should have been advised to go to the ER or at least contact a surgeon. Instead I was given another antibiotic and told to follow up with my pcp. For the feminine issue...I actually had to swab myself! That was unexpected. I will never go to another St. E Urgent Care again. I saw 2 Urgent Care doctors and my PCP and still ended up in the ER and was admitted for surgery due to sepsis. Urgent Care is good to have but it cost me money, time, and put me in a scary situation that could have ended up way worse than it did thankfully."