Apicha Community Health Center

"I’ve been coming to this place almost 3 years or more and it’s getting to the point to be complete disappointment of staff, doctors and reception people too. Let’s start with Dr. Theodore Miller which never get on time to appointment. The Average waiting time is between 30-55 min to get a consultation in 5 min of his time; sometimes the doctor forgets the appointment or his own schedule and he goes to lunch and I have to either wait extra 1-2 hours after lunch or rescheduled the appointment. Receptionist likes to talk and laughing about patience’s status or experiences with them, which is not appropriate being on the 1st floor."

"8/10 times coming here, the front staff was rude upon entering. For a facility that is supposed to be providing a friendly environment and safe space for not only lgtbq but anyone who comes here — I do NOT feel safe, or welcomed at all by the staff that works here. On top of that, most times when I call the clinic, it is nearly almost impossible to get someone on the phone. I get directed to voicemail multiple, multiple, multiiipllleeeeeeee times when it’s 3pm on a Tuesday when I’ve been calling since 12pm but their clinic hours are opened till 5:30pm… make it make sense. And when I finally get to speak with someone, they’re not very helpful and give attitude. The two doctors that I’ve had so far here are also very poor at communicating and I honestly am just very disappointed in the level of care APICHA provides for the community. Pharmacy/pharmacists are great. They’re always friendly and has actually helped me get through to upstairs clinic several times because I could not."

"Dr. Sison went on vacation and nurse theodore miller was filling in. My prescriber missed his appointment with me and I needed an emergency refill for my SSRI while I was trying to get in touch with my prescriber to find out why he missed my appointment. Theodore's response was that because the meds were not in my charts and there was an autocorrect, that I should keep trying to get in touch with my prescriber and that he was not going to send a partial refill. Theodore Miller knowingly caused SSRI withdrawal."

"Nice facility and so many essential services (healthcare, health insurance, food assistance, and so many more). I am so grateful this place exists. I would feel so lost here in NYC without them. Dr. Sison is so kind and patient and attentive. I've honestly liked every doctor I've had here. I have, on occasion, had to follow up on referrals and things of that nature, but it's not that big of a deal and the staff are always willing to help if you just call. This place has also helped a lot of my friends get health insurance, SNAP, and STI testing and treatment. Really an amazing place."

"This clinic has been my lifeline for trans care and general care since I moved to the city part time, and then full time. Only complaint is sometimes when they call it's an immediate hangup from their side."