Bruegger's Bagels 531 Grant Street, Pittsburgh, PA 15219

"Waiting 45 min after ordering and still no food. Absolutely nuts. Truly feel bad for the people who work here. Systems are nonexistent. They need an overhaul and management to step in."

"The bagels are delicious, the coffee is fine. Dining area wasn’t well maintained though."

"During our first ever visit to Pittsburgh, we were very surprised how much the downtown did not seem equipped to handle the breakfast crowd. Over a few days, we kept seeing the Jamba Juice sign and our kids really wanted to check it out, mostly for the smoothies. On our last morning in the city, we went. Again, it was 9am and it seemed like they were ill-prepared for people wanting breakfast. The smoothie machine was broken, napkins were hard to find, the bagel shelves for half empty and even though it was pretty empty, the staff seemed slammed and exhausted. To be fair to them there were only 2 people. The bagels were pretty good, but my breakfast sandwich was a bit of a hot mess. Maybe a storm of customers just left cause that is how the place looked. I am very curious if this is the whole downtown as it wasn't the only place that seemed under staffed and not really ready for customers."

"Food was great, but the place seemed understaffed. The crew were polite and professional, but there were 3 employees trying to help a constantly filled lobby ordering and waiting on food. After paying for my order, it took about 20 minutes to get my drink, and then another 5-10 minutes on top of that to get my two bagels. Avoid if you're in a hurry."

"I ordered a large iced black coffee and a pastrami and Swiss everything bagel. I ended up with a sweet iced tea tasting coffee and this wheat bagel with pastrami and Swiss. None of it is fresh and it is very greasy. I have to head to the airport so no way to exchange."