INVITAE

"AWFULLLLL experience. I did my genetic testing with them ( should've gone with Natera or Myriad tbh) and they took agesssss (matter of fact, I am still waiting on the results). They lie about their Turn Around Time and keep saying the results depend on your sample performance (what does that even mean, they themselves don't know). I reached out multiple times and I finally received an email letting me know my report will be released by a certain date. Guess what?? that date has already passed and nothing was released. I contacted them again to inquire what's going on and they asked me to reach out to my Dr to see if the clinical team explained the delay or if I need to get another blood draw because the customer service team wouldn't have that information for me. Then what is the customer service job if I have to do the work??? overall it has been a VERY UNPLEASANT STRESSFUL UNPROFESSIONAL experience. Safe to say it makes sense why this company is going bankrupt."

"This company delayed my testing results for weeks, which I am sure happens from time to time, but the real problem is charging $3000 for a genetic panel that was ordered by a specialist. Comparable testing in the past was under $300 - how do they justify increasing the price by a factor of 10? To add insult to injury they offered a “prompt payment” discount, which expired a month before I had even received the first bill. I will never do business with this unethical lab."

"Avoid this lab. My blood was drawn two weeks ago for NIPS and the status is still “lab processing”. Customer service can only say they are experiencing delays and can’t give any additional status update. The billing also seems crooked. The genetic counselor told me I’d have an opportunity to go the self pay route of $99 if insurance doesn’t cover the entire cost of the lab but a rep I spoke to at Invitae said once they file with the insurance you have to pay going through insurance route. My insurance has told me they will cover it 100% but I don’t trust them because of multiple issues in the past. I have no idea when I’ll get my results and I’m anticipating a fight with the insurance company. I used Natera for my first pregnancy and had I known about these issues with Invitae I would have gone with Natera again. My provider refers to Invitae because the self-pay route is cheaper but it’s not worth it."

"Ordered a NIPS test October 12 and they still have yet to get me results. Their website states that turnaround time is 5-7 days and it has been over two weeks now. I try to call and get answers but no one can give me an estimated time or tell me where my sample is. My doctor has also called and will not be given an answer as well. Please go somewhere else that can get your results in a timely matter and can give you actual answers to your questions."

"As far as the testing goes, I had no issues besides having to call to have them actually release my results. But that was handled quickly with one phone call. The real issue here is the billing department. I truly hope you never need a refund from them because they are unresponsive, you get a different answer from anyone you do speak to, and you will end up arguing with them for weeks. I still have not received my refund for a fully cancelled order and had to dispute the transaction with my credit card company because Invitae can't get it together. So buyer beware, don't use your debit card for any orders, use a good credit card company that will help for your upcoming dispute!"