Enterprise Rent-A-Car
3223 Wilmington Road, New Castle, Pennsylvania 16105
About the Enterprise Rent-A-Car
Enterprise Rent-A-Car, located at 3223 Wilmington Rd, New Castle, PA 16105, is your go-to destination for convenient and reliable car rental services. As a leading name in the car rental industry, Enterprise offers a wide selection of vehicles to fit any need or budget, whether you're looking for a compact car for a quick trip, a spacious SUV for a family vacation, or a luxury vehicle for a special occasion. Known for exceptional customer service, Enterprise ensures a smooth and hassle-free rental experience, with flexible rental terms, competitive rates, and a commitment to customer satisfaction. Conveniently situated in New Castle, PA, this location makes it easy for both residents and visitors to access quality transportation solutions. Whether you need a vehicle for a day, a week, or longer, Enterprise Rent-A-Car is dedicated to getting you on the road swiftly and safely.
Photos of Enterprise Rent-A-Car
3223 Wilmington Rd, New Castle, PA 16105, United States
Opening hours of Enterprise Rent-A-Car
Monday:
08:00 - 17:30
Tuesday:
08:00 - 17:30
Wednesday:
08:00 - 17:30
Thursday:
08:00 - 17:30
Friday:
08:00 - 17:30
Saturday:
Closed
Sunday:
Closed
Reviews of Enterprise Rent-A-Car
"This is our first time using this enterprise location. The staff was friendly, patient and helpful. They allowed us to adjust our pick-up time after a miscommunication regarding who could pick-up the vehicle. Just an FYI, if you use a discount sight (ex: through your employer, etc, make sure you understand their agreements. For example: If YOU are the employee, everything must be in your name and you must be the one who picks up the vehicle. The vehicle they gave us was terrible, which caused us to have to exchange the vehicle out once we reached our final destination. The Enterprise at our destination was a total joke and kept telling me I had to take it up with the enterprise location I picked up the vehicle. 5 rental cars later (due to the enterprise in AZ not doing their job correctly and a HORRIBLE manager). The manager, Jordan, at this specific location was awesome. He went above and beyond to ensure ALL the issues that arose were dealt with. He answered the phone every time I had to call him back and was very professional and patient. Even after, returning the rental car, he is still helping us deal with issues that are coming up from the chaos that the other branch has stirred up. I hope they continue to deliver this type of customer service."
"Told me they had a vehicle for me got dropped off just for them to not have the vehicle and for them to tell me they called me twice and it went straight but didn’t leave a voicemail and I didn’t have any missed calls from them on my phone"
"M-M-M My experience with Enterprise is always exceptional in customer service representation interaction, vehicle appearance, condition and year. Along with the perks from staff, company, and a SMIlE that says hello. - welcome."
"Great experience renting from the Neshannock Enterprise location. Initially they didn't have the specific vehicle I needed, but the Branch Rental Manager (Colin Stewart) went above and beyond to get me the right vehicle. That kind of customer service is almost non-existent these days, so it was refreshing. Thanks again!"
"Worst experience imaginable! My car was getting fixed and I was sent to enterprise to get a rental. The rental car would not start on a Sunday night after my third 12+ hour shift in a row. My husband had to drive 40 minutes one way to pick me up. For two days we called and fought to get a replacement. Dillon and the manager gave us the run around. They would not call back and update us. We had to keep calling an insisting on getting information. Thank God, my car is fixed. I never got a replacement, even though they were getting paid for it! Despicable people who don’t care about customer service or doing the right thing!! Update 12/22: I went back to work and found the rental car that stranded me there for was still parked on the parking lot. So enterprise did not try to tow and back and lied to me for days and refused to give me a new rental! I called to make the agent aware that the car was still located at my work after he told me it was towed to Pittsburgh. He was rude and ushered me off the phone saying he didn’t need anything from me. If this was my company I would seriously investigate this locations staff, customer service practices, and over all business ethics! Here is a picture of the car 4 days later still parked in the hospital parking lot."
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