Auntie Anne's,

640 Millcreek Mall Blvd, Erie, PA 16565, United States

"They never have half of what is on their menu ready. If you only want to serve the bare minimum change your menu so you don't keep wasting people's time"

"Slow employees, lack of pretzels during busy season. Wish wanted pretzels bites , but was told it would be 25 to 30 mins for them to make them meanwhile they had some made, but couldn't sell it to me because it was for the other location. I wanted 3 salted pretzels, but there was only 1 but there was ones not salted, when I asked if they could salt them they looked like I had 2 head. High cost, but their customers service it lacking. One of the women workers' hair was in front of her face. At any point her hair could touch someone's food very unsanitary."

"Rude employee, now I shouldn't ostracize a company because of one bad employee especially in the current workers market, but with an hour left in store hours we were told what was made is all that is left. My girlfriend has been craving pretzel dogs for at least a month and we were willing to wait for them to be made, but the employee refused to make them after several requests. I was willing demand her bosses phone number, but we ended up just leaving with mediocre pretzel bites that were luke warm. I hope management addresses this policy of refusing food with an hour left of business."

"The staff is very friendly and very nice people, the reason why I’m leaving it two stars is the pretzels. I’m not sure why but they are not any good at all anymore. They were super crunchy and not soft and I even asked for a soft pretzel. I’m not sure what happened but Auntie Anne’s doesn’t taste good anymore and that’s just very unfortunate."

"The staff at the Millcreek Mall location are very nice. Garrett was very pleasant and cheerful and goes out of his way to please his customers and fellow associates. The food is very good too. Best place to get a Cinnabon cinnamon roll. I’ll be back again soon!"