Penn State Health Holy Spirit Medical Center 503 North 21st Street, Camp Hill, PA 17011

"Went to the Er on 8/13/24 for severe abdomen pain after diagnosis it was a kidney stone. The doctor decided to have me stay 1 night for observation. Was taken up to a room on 6th floor to hear a patient yelling obscenities in the same room. Got myself into bed, no one attending to me for 30min. Early morning of 8/14 (shift change) and 2 nurses were discussing my case and the 1 nurse was rolling her eyes (it made me feel "what am I doing here". Ordered a brkfst tray and 1\2 the things weren't on the tray. Hadn't eaten for 48 hours. Hospital doctor came in and I told her I was still having pain in my kidney that I would like a CT or ultrasound to find out where the stone is, she replied we don't do them and we will continue to give you pain meds. Pain meds don't get rid of a problem it covers it up. She wanted me to stay in the hospital but I didn't see a reason, if they were not going to do further testing. I decided to leave from all the disappointment from this stay. To top if off still heavily medicated they let me walk out by myself no help or assistance. That tells me alot about Holy Spirit, they really don't care! All I can say "Go somewhere else for care". What I went through it is not worth it."

"I'm a retired 20 year Army veteran, there are many who can attest to my moral ethics,honesty and character, including numereous Generals active and retired and the current Secretary of Defense. Penn State Emergency room was outstanding, I did not have to wait. The several ER doctors that attended me kept me well informed and were professional, they were all excellent Doctors. I was informed they wanted to check me in as a patient to confirm if my issue was heart related or muscular and nerve. I was in agreement. I was an inpatient from 31 July until 1 August. On the floor the staff and doctors were professional and caring. The two Neurosurgeons I saw on my last day were excellent. They gave me a lot of info concerning my condition and a way forward to manage my pain or eliminate it. I highly reccomend a pay raise to keep those 2 excellent neurosurgeon doctors. I almost gave 5 stars. Now on toward what I did not like, they kept me woke throughout the night until morning taking blood and my blood pressure approximately every 3 to 4 hours. One night they took my blood pressure at 12 PM than the young man came into the room at 4 AM and hollered loudly to wake up! It's time to take your blood pressure! Keep in mind I was hooked to a heart monitor. The severe lack of sleep from them waking me every 3 to 4 hours, the medication, hospital enviroment and the pain from my issue kept my blood pressure very high, restful sleep is important to a lower blood pressure reading. Now at home my pressure is way below 130. The second issue is Dr.S who was the floor doctor informed me that he would put in writing that I was in pain and It could affect me not being able to work on some days but instead he wrote no restrictions,I believe he felt due to my job being a desk job it wasn't required, I complained so he changed it to I may need frequent breaks for 1 week due to pain. My supervisor had already approved me to work from home for a longer period because he knows I would not not lie about my pain and how the numerous medications would affect my alertness. I just wanted to see if Dr. S was a man of his word and if he sterotyped me. In addition some members of the staff including Dr.S was under the impression that I could not leave the hospital under my own free will. Federal and State law states no hospital can illegally forcibly hold any patient unless they are mentally incapicitated or physically unable to walk with some other exceptions that would not apply to me or most independent patients, a patient that want to leave immediately would receive an AMA discharge, even though I was discharged I stayed to get xrays done and planned to leave from there, the patient transport that took me to get my xrays told me that I could not leave from the radiology department even though I had my discharge papers and if I did security would forcibly take me down and bring me back. He claimed it happened numerous times in the past. He stated it was the hospital policy. He had refused to take me in a wheel chair but instead insisted on rolling me in a bed that was used many times without changing the sheets plus I was able to walk and prefered the wheel chair that was available. His comment gave me the impression I was being forcibly detained against my will as if I was a criminal. It was if I was not paying them for professional medical service. If there was an attempt to forcibly keep me by security especially with my muscular disc issue and pain than I would have levied criminal charges and sought out the best lawyers which I can afford for a major lawsuit against the hospital and I would have contacted the Senator and VA Affairs at the congressional level for mistreatment of a retired honorably served veteran. I almost gave 3 stars because of this but the ER doctors, most of the staff and the 2 Neurosurgeons were of excellent caliber. Holy Spirit need to retrain the staff on patient release in accordance with the law or change their policy before some of their staff have criminal charges levied against them and they receive a huge lawsuit."

"I came in today after I got a cleaner in my eye and checked in at 11:25a, I sat and waited for the doctor to come, my nurse changed, was told I was going to be given an acid test for my eye and that never came. The nurse I was given didn’t understand me and we had issues communicating but she was nice enough to flush my eye with sterile water because I asked because I waited three hours at that point and still no signs of a test kit or flush. It’s now 3:00p and the doctor told me they didn’t have any acid test kits and were giving me eye drops and sending me home, after being told that there was nothing else to be done that they would’ve flushed it regardless of the testing results. My eye is sore and irritated and I didn’t get any answers. I went to the PSH Urgent care right next to the hospital prior and they told me it was an hour wait there and told me to go to the ER instead of I wanted to be soon sooner. WRONG! I’m never coming back here, care was so unprofessional, slow, only flushed my eye, and was unsanitary the bed I was brought to smells like piss! NEVER GO HERE, WHAT A WASTE OF TIME."

"I brought my 7 yr old in to the ER for chronic pain in his stomach. He never saw a doctor. The nurse came in saying they are going to give him zofran and send him home. WHAT! After I demanded imaging, they gave him an ultrasound and said they found nothing wrong. Sent him home say "good luck. Hope he feels better" (he was crying and couldn't walk from the pain) I ended up taking him to the Hershey hospital and within 2 hours they diagnosed him with appendicitis and scheduled surgery. I will never go back to holy spirit. I recommend no one go there for your own safety."

"890 Poplar Church Rd Med Arts Building may be guilty of violating the ADA in their failure to adequately clear the snow from the path leading to the main entrance. The designated row of handicapped parking spaces, around 12 and the usual path to the door were blocked all the way down the entire row with a pile of snow! No Walker, wheelchair, electric scooter or chair could have navigated through this pile of snow! It created an impossible and dangerous situation for mobility impaired visitors to this location. It was a snowy, slippery wet mess for non-disabled visitors! Even the lot crosswalk entrance was blocked by snow! This is absolutely unacceptable! Maybe a fine would prioritize safety for people with disabilities? This requires clearance with shovels! DO BETTER! THE LAW REQUIRES IT!"