Donor Egg Bank USA

"Not able to obtain refund. No response from DEB after giving eggs back. Will be pursuing legal action if refund not issued soon. *Update *Changing rating from 1* to 3* Finally got refund cheque from DEB USA. Thank you for paying us back."

"After receiving a lot of six eggs from DEB USA, three disintegrated upon thawing. Therefore, only three were available to be injected and fertilized. All three were graded as fair by my clinic, and none appeared as if they would make it to blast. My fertility clinic encourages patients to freeze embryos on day three if there are four or less fertilized on day 3. After explaining the situation to DEB and after my clinic provided the requested information, I have yet to be offered a full or even partial replacement egg lot. I expected a better response, especially from such a reputable egg bank. Unfortunately, the service and response I received so far has been poor. Before deciding to use DEB, I would definitely do my research and ask for evidence that an egg donor is indeed proven. Also, check other egg banks because there are other good ones with proven track records. I definitely learned my lesson."

"After working with two other egg banks (one was great and one was terrible) I stumbled upon Donor Egg Bank because of their Assured Refund Plan. Essentially, it is a guaranteed live birth or money back. Obviously there is a contract with stipulations but none of it was unreasonable as some other reviews here state. I was well-versed with contracts like this due to being in this arena for 5+ years. At this point, we had already spent SO MUCH money that I theoretically threw in the towel. I browsed the website on and off at work that day and at the end of the day I decided to call. To my surprise, someone actually answered the phone and though she was on her way out the door too, she spent the next 30 minutes with me patiently explaining the process and honestly, just giving me an ear while I told her what we had already been through up to this point. Something happened in that call for me and her name is Susanna. She gave me hope, hope I hadn't felt in a long time. I don't know if it was her voice, her words, fate telling me to call and even more fate having her pick up the phone at 5:59pm but she is who I thank for sitting here writing this review, a full year later and 37 weeks pregnant. Worth noting we were in different time zones too! I'll admit I was skeptical at first because a guaranteed live birth sounds like a big ask but every question I had and weird scenario I threw at them, they had an answer that made sense and gave me peace in moving forward with the process. I couldn't recommend this place more, especially with it being an organization that is in such a sensitive industry. Thank you DEB and Susanna!"

"When I first heard about Donor Bank USA, it was after a long road of heart break and disappointment. I was trying to conceive, but was having a lot of hormonal issues which was interfering with my plans to increase our family. I had tried conceiving naturally, then went through a long process of medications and IVF cycles, only to find that I was not able to have another baby by these means. I was prepared to give up, but my fertility specialist told me there was one more road to try. Just 4 months after my most recent failed IVF cycle, I had received donor eggs from a generous stranger, who I had the opportunity to screen for the things that were important to our family. We had a vast set of donors to choose from, and the staff were there to help us all the way. In August, I received the donor egg, and am happy to say that I am enjoying being (at the time I write this) half-way to term with my pregnancy. I never thought that I would be able to have this opportunity, and to see how healthy my little one has been so far. I am grateful for all the help and support Donor Bank USA has given us on this journey. The picture I am posting with this review was my last scan (at 12 weeks). They said the baby was healthy, strong, and maybe a little bit stubborn as they didn't want to sit still for the scan."