pa health & wellness 1700 Bent Creek Boulevard, Mechanicsburg, PA 17050

"STEER CLEAR OF THIS PLACE!!! MY Mom is 75 with Multiple Sclerosis and bed bound and she counts on you for everything and they want to reduce her hours of care EVEN though her PCP wrote a letter stating it should not be done. What a DISGRACE! Their internal Neurologist Dr Sherry Withiam-Leitch MD(who has their own practice in New York and not Pennsylvania) reviewed my Moms case and stated hours should be reduced! My Mom needs more hours NOT less! I highly suggest NOT to use this managed care insurance company!!"

"They are trying everything to cut my mom's hours. Her condition is getting worse and they are pulling at straws to cut her hours. Her coordinator messed up her assessment and now they are saying oh wait it's not that it's too many hours for one person. Choose another company that cares about their patients and their caregivers."

"Please stay away from this company. They don't care about their patients. My father's hours were reduced from 34 to 0, even though his condition keep getting works. His service coordinator completely messed up his assessment and I couldn't get anyone to answer me how to request new assessment. I had to spend hours and hours on the phone between main office and service coordinator's office, and every time I called I've been given different answers and different instructions how to file an appeal. It's been going on for 2 months while my father is left without care. Please, choose another company for your loved ones needs"

"The company is so bad, customer service couldn’t replace a lost insurance card they’re so incompetent. They can’t even do simply things you’d expect normal customer service with half a brain to be able to do. It’s like they’re trained to be horrible workers that just irritate customers and collect a check to do it. They should have zero stars. Someone wicked is behind that company stealing contracted money with any customer worthy service. After escalating a 35 minute call to the supervisor he hung up lol. I’m done"

"If I had a way to give no stars I would. My elderly mother has had this plan for less than 40 days and has had nothing but problems. She can't get her prescriptions covered and tidying to see a specialist is a arm and leg because they don't cover most. Members services is very ride, over talking you, placing you on hold before you can finish a sentence. When a supervisor was requested the call was disconnected. Please if you are foe your love ones DO NOT SELECT THIS PLAN."