New Hope Fertility Center

"I had an extremely disappointing experience with this fertility. Over the course of eight months, I invested a significant amount of time, money, and emotional energy, only to be left with nothing to show for it. I spent around $35,000 or more and endured countless treatments, but the results were non-existent. and I often felt like just another number rather than a valued patient. This entire ordeal has been a waste of my time, money, and health. I would not recommend this clinic to anyone seeking fertility treatments"

"My experience here has been very personal and tailored. I was able to ask questions in a meeting with the doctor and nurse. They are fast and responsive when you email them. The instructions they send on what medications to take are succinct, clear, and direct. They time the procedure down to the hour. The office is so clean, neat, organized, and aesthetically pleasing. @NHFC Thank you so much for your help and hard work!"

"Honestly the best fertility clinic ever. I just had my baby and I couldn’t be more grateful. Thank you NH for my miracle baby. If you’re looking for a fertility clinic this one is it!!! I made sure to follow every step and directions they gave me. Everyone is very professional and welcoming. I would say excellent service, never had a problem. Also very clean. My doctor was DR Zeitoun."

"I have been having issues with their billing department for years. I tried for months to have them resolved years ago to no avail. They then started using a billing company called Embryo Options and I thought that I would be able to finally move forward. The staff at Embryo Options were very kind, patient and helpful. After giving them all the details of my dispute Embryo Options reached out to New Hope over the course of several months with all of the issues. They received no feed back whatsoever and nothing was resolved. Just recently New Hope decided to stop using Embryo Options and now they are demanding payment again without taking a time to look through any of the notes that were sent over by Embryo Options. Someone from their billing department reached out to me a few weeks ago, and I explained the situation. They said that they would call me back the next day, but never did."

"All of these reviews are centered around how terrible the billing dept is but in my experience they were the least of my problems with New Hope. The second you enter the doors here you're just a number. You don't even sign in with a person but on a tablet. Nobody calls your name when they're ready for you - they just put your name on a screen and tell you where to go. Most of the nurses don't even ask how you're feeling or even say hello. You're just a body that needs to be extracted from. In my honest opinion, this is the entry to hell where bad nurses go to simply survive because they have hearts of steel and would never make it anywhere else. Not only are the nurses terrible (seriously in 4 months of treatment here there were only 2 that I liked) but the main receptionist is a rude, grouchy woman who needs to take the stick out from her butt and learn to be nice to people who are going through a very difficult time in their lives. I'm not exaggerating when I say that she made me cry in their lobby on more than one occasion and then everyone else in the clinic just ignored the fact that I had tears streaming down my face. I won't even spend my time on how the doctors used the wrong protocol which completely ruined my first cycle and just left me broken. Just know that you're better off going anywhere else in this huge city. After only 1 cycle I quit this place and found another, much smaller and MUCH better clinic that actually makes me feel cared for and have had much more success with them. Do yourself a favor and ignore any recommendation to NHFC because it is truly hell on earth."