Home Instead 491 East Bruceton Road, Pleasant Hills, PA 15236

"A relative of mine needed assistance because she could no longer drive and was beginning to have cognitive issues. I met with the Home Instead Staff who then subsequently came out to assess the situation. I also provided them with a typical 'care agenda' of days and key items that would be helpful to do with my relative. I had them come for three 4-hour shifts each week to provide transportation and care for my relative. The caregivers that were assigned were thoroughly briefed on any issues with my relative as well as the proposed schedule. All of them were kind, caring and professional. You could see that they were genuinely concerned about approaching my relative the right way, getting my relative engaged and being supportive to the relative's needs. The caregivers would do 'little things' that were above and beyond, like check that groceries were supplied AND were also still fresh and not spoiled. They'd lookout for tripping hazards and put them in order. When going out on drives they would take different routes, make other interesting stops, do other things to vary the routine to assure that the trip was interesting and something to look forward to. Perhaps the best testament to their service is that my relative has called me several times after a Home Instead visit to express delight about the wonderful afternoon that they just had. Home Instead's scheduling personnel go out of their way to provide consistency with caregivers so that they know the routine of the person that they are assisting. If there is a change from regular personnel, any caregiver who arrives is fully briefed on the needs of the person that they are caring for. They also provide me an alert when this happens so I'm aware should there be any issues. The best thing that I can say is that there have been NO ISSUES. I'd strongly recommend using Home Instead because they take their job seriously, understand your concerns and treat their clients with personal care and respect."

"I have used Home Instead twice this year 2023 and I am very pleased with the service. The home care workers were punctual and professional and very helpful. The coordinator Elizabeth worked with me to insure everything was satisfactory. It;s reassuring to know that in the future, I have a place to turn to for help. A Class Act."

"Home Instead went out of their way to accommodate me when my schedule suddenly changed and I needed help several days before my original start date. The caregivers are pleasant, willing and always on time. My experience with Home Instead was positive from beginning to end."

"We used Home Instead for our dear Mother. We had Caregivers three times a week and they were very professional and compassionate to my Mother."

"I am disabled and when my spouse went into the hospital for an extended period. I needed assistance quickly. I got it pretty fast from Home Instead. I liked my caregivers and would get help from them again. Liz was very friendly and responsive as the case manager. I think they are a little pricey and have rules about minimum amounts of care that didnt fit me as well as I would have liked, but they were available quickly and the caregivers were friendly and helpful."