Diagnostic Solutions Laboratory

"As a practitioner, I have been very pleased with my interactions with Diagnostic Solutions. When I call customer service, I actually get to talk to a person. E-mails to customer service are always answered the same day. Shipping is very quick. The tests they offer are unique and useful for individuals who are struggling to find answers to their health problems using more traditional lab tests."

"The employees at this lab are all horrible. I'm paying about $500 out of pocket for testing, and I would think I'd be treated better. First, I was told I can't even get access to my own test results and have to either wait for my doctor to give them to me or wait 30 days to receive them from the lab. Um why??? That's ridiculous. I'm paying you, they're my results. Wow. Then today, I received an email with an itemized receipt for the wrong person. The email wasn't even addressed to me either. I was able to see this person's info on the receipt, all the testing they had done, as well as the name of their doctor. This is a huge HIPAA violation. I called them and asked to speak to a supervisor. Told her what happened and she gave me the nastiest attitude. Didn't even apologize for what happened. Basically said "mistakes happen". Ok so now I have to worry about mistakes happening with my test results too. I can see from the other reviews that other people had that happen to them. This lab is disgusting and I'm going to be complaining to my doctor about this. All these employees need to be fired."

"They make it difficult and are reluctant to want to provide the patient with a copy of their own lab results. Their procedures for records requests are cumbersome, heavily pushed as the responsibility of the ordering physician, they won't accept electronic signatures on the paperwork, and they extend the time of the release to the full legal limit of 30 days. They should not consider the release of FIRST time results as "records copies" because this will impact the patients care plan. "Records Copies" and the 30 day legal max should be reserved for customers requesting copies of old records and multiples of already provided records. They tow the line on HIPPA violations and should reconsider their lab results procedures to accomodate the customers care needs."

"Lied to me about a test best covered by my insurance. Didn’t call me to go over it, just changed the order. Not cool. Would like my money back for your blatant mistake. I called many times to confirm my insurance would be used and it was not. Treating a chronic illness is expensive and stressful enough."

"Diagnostic Solutions has been so good to me and my practice. I love the GI MAP test, it has helped direct and guide treatment to improve many of my client's digestive upsets. The customer service is always so helpful (shout out to Rachelle Seltzer!) and I can't say enough about the practitioner consults - the expertise and assistance offered is above and beyond. I am so grateful for such solid resources. Thank you Diagnostic Solutions, I appreciate you!!"