Ottumwa Women's Health Clinic

"Very positive experience. Doctor Wells was professionl and patient, explaing choices, answeering questions and advising. I am very pleased with my treatment. highy recommend Ottumwa Women' Health Clinic. Thoughtful kind treatment received from all staff."

"The receptionists never answer their phones and never give you a call back when you leave a message. I had to go to my primary care doc in the same hospital complex so they could reach out to thier office. Instead of helping me figure out if I had suffered a miscarriage, while showing signs of a miscarriage at almost 14 weeks, they told me to go to my local er (in a different city) and then berated me in the office afterwards and told me I would have to go back but it's past the cut off for the second blood draw (supposed to be within 1-2 days and it's been a week). I still can't get a hold of anybody during business hours. In the appointment where they told me to go back, the nurse said "We're here for you" and "I pray it's ok", but they aren't there if their receptionists can't do their jobs. I am not religious and having that response to me asking for medical care with valid reasons backing it felt like a slap in the face. I've had 5 miscarriages in 6 years, I know what my symptoms mean but they treated me like I didn't understand and like they didn't believe me. They showed such a lack of support and care that the OB receptionist of the hospital they were sending me back to said I should file a complaint. I would not recommend this office for prenatal care, they truly don't seem to care about the health of their patients."

"If I could give zero stars I would. Extremely painful procedures done without pain relief. Front desk is inept, I had to speak to corporate to clear up an insurance billing issue. Rude, uncaring staff and doctors who scoff at the idea of trauma informed care for their patients. Is it really any wonder why women skip their exams?"

"Sent my labs to out of network lab without my authorization or knowing for an annual well visit and I ended up with a bill for $500!!! Told me that is was somehow MY responsibility to know where they were sending my labs and if my insurance covered them and that they do not provide any service with regards to your insurance and have no regard for the patient when it comes to your insurance and what is covered. Also they were supposed to have called in refill on pills and I went an entire weekend without my pills after they told me they would be at pharmacy on Thurs. Beware! In process of filing formal complaints."