Ohio State Women's Health Outpatient Care Upper Arlington

"Inaccurately charged for an appointment with services I did not have done. Spoke with numerous people in billing and the department about the incorrect balance and was updated 1 time in the past month that it is still being addressed. As this was my first time at this location, I am hesitant to ever go back."

"Midwife refused to do any testing that I requested. The testing she agreed to do took 10 weeks to come back with abnormal results. I’ve sent messages on MyChart and called in TRYING to discuss these results. They said someone will return my call “at the end of the day today.” That was 3 days ago….just sent another message on MyChart since the one I sent on 9/27 was read but ignored. Go elsewhere."

"The doctors are great, which is the only reason they get 3 starts, but I have had nothing but issues with administrative side of this practice. This is an impersonal operation as the administrative side manages multiple groups and the lack of cross-function communication is evident. I've had repeat issues scheduling an appointment (pre-COVID and during), been inconvenienced by the actions of staff who process samples and the lack of communication between the individual group and billing department. For urgent matter appointments, the availability to be seen has so far been anywhere from one week to four weeks out and one of these times the scheduling group suggested I instead go to an urgent care (for a V.infection, when I have a gynecologist?) They have always been nice people, but this is not acceptable. I've been able to be seen within a few days, once I'm able to get a nurse on the phone. I had an issue with my samples not being processed correctly (system was down, but the process should be seamless considering this is OSU) and had to return to the office for a repeat test. I was told I would NOT be charged for the second office visit as it was their mistake, however, my insurance was billed for both appointments and I'm being charged for the remaining balance of both appointments. I've now had to message the billing group to explain why the second appointment must be removed. It should have be set up or communicated internally not to bill me for the second visit."

"I have been going to the Center for Women’s Health for 8 years and have never been so unsatisfied as I have this past week. I switched pharmacies and needed an authorization from the Dr. office to switch to express scripts. I have called 5 times and my medication is still on hold. I made them aware everytime that I was out of my diabetes medication and It was urgent that the pharmacy transfer was approved. I asked to speak to a manager, I was told they were busy but a nurse would look at the authorization at their earliest convience. I still have not gotten a call back or authorization. I am extremely dissatisfied with their lack of patient care."

"I'd like to start off by saying that Jennifer Dush is amazing. She's knowledgeable and is a great nurse practitioner. However, if you need anything from anyone in the office and you don't have an appointment, it is impossible to reach anyone. The only option to speak with someone is to leave a message on the nurse's line. If they call back at all, it is at least 3 days later. I have called with questions concerning prescriptions a handful of times with the same results each time. I work in the medical field and understand the process and know that this is completely unacceptable. For this reason, I will be finding a new practitioner."