UPS Customer Center

"I've been there three times and they're always closed. They don't keep the hours posted on the building, which are different from the hours posted on the door, which are different from the hours posted online. They are always closed no matter what times you go by. Don't waste your time."

"It's kind of sad and bad business, I'm not sure who runs this place but it's not consistent with the website that tells you 6 pm to 7 pm as hours of open which was updated a week ago, I got here it's 7 pm to 8 pm and a sign on the door that states they were closed for the earlier hours, It doesn't make sense to me. I guess the employees come when they feel like it. I'm not sure how this business stays open with this kind of practice here"

"The employees are extremely nice and useful and helpful The only thing that's not helpful is the hours and there's no way to update or know if they're even open without going up to their door directly and finding out by a note on their door. Still really impressed by the staff and how well they get things done and how smoothly the process is and I don't blame anything on the staff or the timing or the hours of the company That's the only reason I got three stars now because timing is hard to manipulate and get around when having the drop off packages in person."

"Worst UPS facility, you cannot count on them being open their VERY limited hours on a consistent basis. FedEx manages to have a location open standard office hours, why can’t UPS offer this service in Juneau? A couple of hours a day (if you’re lucky) is incredibly inconvenient an unreasonable. UPS will be a last resort and not a first choice for my shipping needs."

"The UPS in Juneau Ak has fantastic staff who are compatent, respectful, knowledgeable and helpful. This UPS SITE is NOT a UPS STORE. Meaning if you're looking for mailboxes, packing supplies or any other post office service you should just go to the actual post office. This site delivers your packages and possibly picks up the occasional one but mostly it is only delivery. That's it. Having said that, they do allow you to pick up your package in the evening between 7-8pm Monday through Friday if for whatever reason the item couldn't be left or there was no one to sign for it. Something I think is pretty convenient since otherwise you would have to wait until the next day for the package to be redelivered and if you work then you're going to have the same issue. If you are busy in the evening then conveniently they are also open from 9-11am Monday through Friday (closed on weekends. There is a drop box outside for smaller return parcels available anytime... Keep in mind that this is not a store so there is not a separate employee who works the counter while a whole fleet of other people drive the delivery trucks. The wearhouse where you pick up your package is the same place they house their 5 or so delivery trucks which is out by the airport since it wouldn't make sense for a wearhouse to be anywhere else when all of the packages they deliver come from said airport. Remember, THIS IS NOT A STORE BUT A SITE."