Northwoods Family Medicine

"Never have I left a doctor’s office feeling so small. Notes in my chart with things I never said regarding medication I have been on and then received a phone call to discuss my request to have my medication sent to a different pharmacist only to be gaslit even more by the receptionist regarding paperwork I filled out more than once. I will be finding a new primary care provider."

"Very obtuse and condescending office manager and Dr Kara didn't adress the issue I came in for, but instead pushed a bunch of revenue generating test on me. Wouldn't think about going back."

"Very upset. They will not review my son blood work with me even I’m on his HIPPA papers. He’s losing 10# a month and they keep taking blood and giving pills. I need answers! Mayo Clinic here we come!"

"We are a military family that recently moved to the area. We were assigned to Northwoods Family Medicine through our health insurance provider with Kara Boothby as our PCM. We were very pleased with all of the reviews we saw online about this practice. We were equally excited to see the fantastic reviews about Kara Boothby. Unfortunately, we will never experience the quality care that led to those reviews. During three separate phone calls (on three separate days) to the clinic, for assistance with the new patient process, I found the receptionist to be a bit rude. She seemed annoyed and frustrated when answering my questions, sometimes even talking over me before allowing me to finish my statements. I felt more like a bother than a potential new patient. My first, second, and third impression were all disappointing. The third time wasn't the charm in this case, and unfortunately, was enough to prompt me to move on. I believe it's highly important for receptionists to recognize that they are the FIRST encounter for callers and are (at that point) the "face" of the practice. If the customer service provided at the receptionist level isn't above and beyond, the potential patients will likely find somewhere else that knows how to deliver."

"Today was my first visit to Northwoods, first impressions go far and mine is that this place is terrific! I saw Dr. Smith and he was very nice and made me feel at ease, my nurse was nice and honestly everyone I have spoken with there so far has been super nice. It's great to have a good feeling about seeing a doctor!"