Juneau Bone & Joint Center

"Doctors are great, customer service, nonexistent. No one answers the phone, calls are seldomly returned. They failed to arrange my visit and treatment through the VA which cost me over $700. Drake, a person who is supposed to be the interim manager in Hanna’s absence, is less than efficient, and I’m being nice. I emailed Mr. Turner, the CEO, and guess what, no response. Why this organization still exists is incomprehensible."

"This rating reflects their billing practices. The MRI was more than $600 over what insurance considers "reasonable and necessary," which comes out of my pocket. Visits with the Physician's Assistant were submitted as a visit with the MD and charged accordingly. The actual care experience was fine, but their billing practices are downright userous. Save some money and find an in-network provider anywhere else in the country."

"Horrified by this place. I went in for a second opinion on foot pain. Dr. Woelberger told me "let the pain guide you." As someone who has had family members and friends in active addiction, "letting the pain guide them" was how their addiction started. Also, I don't really know what "let the pain guide you" means. I would have rather him said "I don't know. I would like you to see my colleague who is foot and ankle certified, I'm not qualified to help you." During the appointment, Dr. Woelberger's demeanor was extremely offputting and he rudely asked me "what was your goal, coming here today?" As I stated in intake, I wanted a second opinion on the foot pain I had. As someone who works as a medical biller, I was HORRIFIED to see the total billed charge. From Fair Health, I can see that their billing for 3 views of foot X-rays alone is above the 95th percentile. Since they are not in network with Aetna, guess what happens when your insurance doesn't pay the full balance? The patient is billed the remainder. That business practice alone is disgusting. For anyone with an out of network insurance, I'd be very wary and would ask them what they bill insurance before coming here."

"My appointment went perfectly fine, the doctor was great. However its IMPOSSIBLE to get anyone on the phone. I had to call eleven (11) times over the course of a week before anyone answered, just to get an appointment set up from a referral."

"I’ve been a patient of Dr. Bursell starting in 2015. Being from rural SE and subject to our sometimes difficult means of travel, he has always gone the extra mile to get me treated even when the fence gets high at reception. Personable and professional staff."