Wells Fargo Bank

"ATM is not working at 7:45pm on Wednesday Jan 10. This is the most basic feature of a bank, you should have working after hours ATM's"

"Thank you for Maria Theresa for making opening my bank account here a straight-forward, easy, professional and wonderful experience."

"I work for an insurance brokerage, and recently a hearing impaired person came in to the office to get an auto policy. The policy required that the insured provide a bank act. number. This was also a gentleman in his 70's who does not access the internet often, and most definitely didn't have an online banking account. He did not know his account number and had no checks on him. Myself, the insured, and the insureds speaking representative all made a call to Wells Fargo. I finally reached a rep. with Wells Fargo. This gentleman told me that they do not give act. numbers over the phone. I asked the gentleman if he could help walk the insured through the process of setting up an online account, so that he could obtain this info. The gentleman laughed at me and said, "Well I think that it is very strange for a third party to be making this call, but I guess we can try to help him in some way, if he can authenticate himself." This was already after the insured had authenticated himself with his social security number, as well as card/pin number. The entire time during this conversation, the insured and the speaking rep. were present. I told the gentleman that it was not odd for an insurance company to reach out to a financial institute and that the gentleman was hearing impaired and was needing some help. The gentleman then cut me off and said, "Ok mam, thank you for calling Wells Fargo, you have a nice day." At this point the representative hung up on me. Voices were never raised. The conversation was never contentious. Yet a representative of your company spoke to me like that, and treated a hearing impaired person with absolute discrimination. I am appalled by this gentleman's actions and I hope that this recorded call is obtained and I hope that there is disciplinary action on the companies part. If a person in customer service isn't willing to do their job, how on earth are the able to maintain that job. Zero stars for me Wells Fargo! 04/03/2023"

"The service manager Rose Baye was extremely kind and helpful. She went out of her way to get my missing wallet back to me. Great service from this location. Thanks Rose!"

"I went in with the intention to open up a business account and to cash/deposit a check from my 401(k) account from my previous employer. The manager took one look at me and said she couldn’t cash it because it was not a Wells Fargo check and I didn’t have an account with Wells Fargo. Knowing that US Bank is owned by Wells Fargo I made sure to ask one more time to confirm that it couldn’t be cashed. Although that was frustrating, I let it go. I then asked about opening a business account and was told that no one in the branch could help me open an account. I was the only black person in the branch and everyone else was helped with no questions asked. Wells Fargo has lost 2 potential customers today for 2 different types of accounts. I will never consider banking with Wells Fargo after this interaction, and I hope the staff are trained to treat folks of every walk of life equally."