Credit Union 1 - South Anchorage

"I recently came to this bank to cash my check, and the teller girl Mari was SO sweet and got it done for me so fast :) The place looks so nice and clean too along with the free coffee, would def recommend going here for great service!!!"

"12/14/2023 - Updating the review I wrote a year ago. When this building was newly renovated, it was really nice, the customer service was nice, and there seemed to always be 7-8 people on the floor, friendly and ready to help. Now, whenever I go to the branch, the check-in is very messy and unorganized, there's only about 4 staff members on the floor, and no one really welcomes or greets you anymore. Some of the staff tries to avoid making eye contact or look like they're trying to do something else besides help you. The Branch Supervisors/Managers don't really say or do anything either, so you just stand around until the only 1-2 people who are helping Members gets to you. The building is beautiful and still gives an Apple Store Vibe. There's a free coffee and water machine. I used to like this new branch, but due to the poor staff change, and the unfriendly customer service, I don't think I'll go to this branch anymore, unfortunately. ☹️"

"I am NOT a member of this credit union, and never will be. This past summer I sold a motorcycle to a member of Credit Union 1. I gave the bank the title and forgot all about it. Fast forward to mid-November and I go to renew my car's tags and I see that the motorcycle is still registered to me. Obviously this is a liability for me as I am still reflected as the owner if there is a crime or traffic incident. How does a very large credit union allow this to happen? I called the credit union multiple times and nobody can ever give me a straight answer. They promise call backs that never come. As of today this matter is still unresolved. Very unprofessional and disappointing."

"Have had nothing but positive experiences here. Employers are nice, helpful, and just overall pleasant. Such a better experience than the banks in the lower 48."

"Probably the worst bank. Manager sounds stupid. Came in regarding my check always being held for 5+ days I spoke to a bank teller really nice guy didn’t seem to really know he spoke to the manager and I could here her saying something about needing a social. What a dummy. Went to the Debarr location. Immediately had it released in less then 15 mins. Overall Credit union has been an issue since I opened my account. will be switching to GLOBAL CREDIT in the near future"