Premera Blue Cross Blue Shield of Alaska

"Called back in December to stop coverage at the end of 2023, as I wouldn’t be continuing using them for 2024 through Healthcare Marketplace. They forwarded me to Healthcare Marketplace to process the cancellation and stayed on the phone for the remainder. Received a letter in the mail from BCBS, confirming the cancellation. However, when I attempted to log into my account afterNew Year’s, they said my coverage was still active. CS rep became extremely unprofessional and started swearing before hanging up when I said that I wouldn’t pay a dime of the several thousand dollars of monthly fees for January and February, since I’d already dealt with them and Healthcare Marketplace to cancel and received confirmation."

"I didn’t have any issues till I got married then all of a sudden all my claims are being denied due to “having another coverage since 2014” when I only got married 2022. I kept calling to correct them that’s not possible I was a MINOR. I have been sent to collection due to negligence. They just won’t listen maybe they have something against LGBTQ+"

"Had a great call today. Admittedly called the wrong department and got transferred to the correct line but had just the most lovely chat today as she helped me to find out if I got a scam medical bill in the mail. 10/10 amazing service today ❤️"

"Benefit booklet documents currently unavailable on the website and has been unavailable for a while. No info on what Pharmacy will accept this craptacular insurance but I learned Fred Meyers doesn't. No customer service to talk to due to they are closed on Saturday and Sunday. Website is really bad. What Pharmacy accepts this insurance?"

"I haven't received my cards for over a month and needed to speak to someone to get the cards. I have been on hold for over an hour. This is not appropriate especially for an organization that is supposed to help customers be able to afford healthcare. I will be switching providers if I don't receive assistance today. The social Media Marketer is more responsive than the actual call line."