SEPHORA at Kohl's 1200 North Muldoon Road, Anchorage, AK 99504

"I had my dad go into sephora with his girl friend and my daughter to buy some stuff for me and i get a phone call from my dad saying they called the police on him for being “intoxicated” when he has been sober for 15+ years, and it was 1pm on a week day, they had 3+ cop cars go there and go inside to talk to my dad and during our minute long phone call, i heard the whole conversation and the cop knew he wasn’t intoxicated and they left the store. The associates assume because an elderly person who can’t walk good like us younger kids, that they’re intoxicated. Savanna the manager was real disrespectful and terrible to talk to. Terrible people and the manager of Kohls is even worse. Closing my sephora account and will no longer spend money at kohls or sephora in general."

"Awesome customer service felt right at home. the sales clerk was very warming and help me to her best ability. I've been using the product she recommended and have noticed my skin is more even and my hyperpigmentation is going away."

"My mom has been trying to get me that $35 pink bag since I’m out of town and don’t live near a Sephora at Kohl’s. They have been giving her the run around. She went there Saturdays and Sunday and they told her to come back and/or call Tuesday, what did she do? She did exactly that. They told her “we don’t know if we have any come back tomorrow (Wednesday)” It’s Wednesday, she went there and I personally called and they said “they sold out last night” meanwhile there’s one sitting on the shelf behind them. They’re gatekeeping this product and saving it for themselves and their friends. They told my mom that people PRE-PAID for them and they’re on hold for certain people. Make it make sense, I didn’t know these were available for pre-payment? If that was an option from the beginning why wasn’t she made aware or offered the same courtesy? I’m looking forward to filing a corporate complaint."

"If I could give zero stars I would. I had purchased almost $250.00 worth of products about a week ago there. At that time, there was only a short guy working the counter, which was no help whatsoever. I went in today to return a item, and the feminine guy with the long nails acted like I was trying to return a false item and insisted that I did not purchase it there. He was VERY rude and so were the girls standing behind him gossiping about me. They made it very obvious. The manager said she would look into it and took my receipt. After 10 minutes of waiting, the long haired guy, the short girl with cornrows, and the girl with the pink/red hair we’re continuing to gossip with me and my husband standing right there! The manager finally comes up with the loss prevention/security guard and said that I did NOT purchase it there and refused to even look at the sephora app where it showed that I was there at the Kohls/Sephora a week ago. Much less, even listen to what I was trying to tell him what the error was. He said he had no idea what I was even talking about as far as the Sephora app goes. Apparently, what had happened was when I was there a week ago, he rang up all my products, BUT that item i was returning, and charged me for two items that I did not even purchase. They made me feel like criminal and insisted I was lying. All I wanted to do was return the item! I agree with all the reviews on here. My husband and I will never step foot in that Kohls/Sephora again. The Sephora at the mall is 100000000’s times better and they are way more professional and helpful. Corporate really needs to take the seriousness of uneducated misuse of employees there. They definitely need to dress better and have better hygiene as well, not look like they just woke up from being at the bar all night."