Hale's Technical Service, Inc.

"Brought my 98’ Toyota Camry in for headlights, interior lights and an exhaust leak, was quoted for 3 hours of diagnostics for each problem, and even though their website says $98 an hour, I was told upon paying for my invoice that the actual rate is $145 an hour and when I asked about the difference I was told “Our website hasn’t been updated in 25 years.” Very unprofessional to respond that way. They also kept my vehicle for repairs much longer than they quoted, I was told to expect it to be in all day but it wasn’t until a week later with bad communication that I was able to get the vehicle, couldn’t get in touch with them and when called back I was told they would call me back the next day to touch base and tell me how much and how long it will take and I never received that call, only to find they went ahead and fixed it, without calling back to confirm anything. They did only charge me for the three hours of diagnosis due to them not communicating and having my vehicle a full week, however, I paid more than their advertised rate because their negligence to update their website for them to fix some wiring in order to repair the lights, but nothing was done about the exhaust leak besides a simple diagnosis. And at some point I was called to be informed that my battery was dead as well when it was replaced just over a month ago. All in all I will not be returning to the shop due to bad communication, more expensive rates than advertised, not being able to repair and get the vehicle back to me in a timely manner."

"Hale’s saved me thousands of dollars in fixes and the cost a rental car. A different, clearly predatory shop (they barely tried to hide it) was trying to convince me I needed to replace my head gasket. Hale’s was able to tentatively diagnose it—over the phone—as a sound coming from the timing chain tensioner. I brought it into their shop and turns out they were correct. My car is now working perfectly well—better than it has in at least 2 years—and the issues are gone. Very knowledgeable, very friendly folks, who aren’t in the business of price-gouging. They saved me at least 94% of the costs that I would have paid if I had stuck with the other shop—$230 vs ~$4000, all things considered. Will be going here in the future and recommending to everyone else."

"The owners are great. Honest hard-working people. They are to be trusted."

"I trust Desiree and all the others who work on my vehicle. They are fair and courteous. The dog that greets me every time I arrive is further evidence of a straight up family, with a standard of service that always goes above and beyond."

"Always fun to get in your car first thing in the morning and find out your tire pressure is low. When you find out there’s a screw in your tire that makes it even more fun. Contacted them and they were able to get us in right after work. Less than a half an hour later we were on our way home. Could not be more pleased with their service!"