Standard Septic & Drain 5750 Expressway, Missoula, MT 59808

"Basement drain backed up on 1/7/24. Was told I should have someone come out and scope my drains/pipes to check for blockages. Contacted this company. Young man that came out on 1/11/24 didn't scope anything, but did see that our septic tank was full and indicated he thought it wasn't draining properly and the company's "septic guy" would need to come out to see if that was the issue. I was already into this for a service call fee, so went ahead and told him to send him out.They came out the next week, around 1/16/24, and emptied our 1,000 gallon tank and said we should probably think about locating the second cap to make sure there wasn't any blockage to the drain field. My husband and I thought we would wait until March to do that so the ground might start thawing - there's only the two of us, so with an empty tank, we thought that wouldn't be too risky. Last night, the basement drain was once again backed up. That leads me to believe there is a problem in the pipe leading out of the house to the tank but since no one ever scoped that - as requested - we didn't know that. Now I have to contact someone else to come out and fix the issue AND call the remediation company - AGAIN - to come out and do the clean up. To top it off, when first quoted a price for the work we would have had done in March, I was told it would probably be less than $1,200, but when I followed up by text, it jumped to $2,000."

"Thankfully I haven’t had to use their services much, but they always do a great job and fix my problem quickly. Amy is also so good at communicating with customers—I always know what’s going on, if the tech is delayed, or anything. It really makes the whole process so much less stressful."

"Removed tree roots from my septic then disconnected the septic alarm, broke three sprinkler lines and burried the pipes so I had to dig them up and reconnect them. They cut the electrical lines and didn't repair them so I had to do that as well. They put a rubber coupling on a pressurized line that failed but would not fix it. Very poor workmanship. Would not recommend."

"We had an emergency situation last week with sewage backing up in the basement. Standard Drain came to our rescue and responded to our after-hours callback request very quickly. They rearranged their schedules and sent the right equipment and personnel to our door. I highly recommend Standard Drain for their fast and professional service. Their staff is knowledgeable, and their prices are fair. I hope we never have to deal with a clogged sewer line again, but if we do, I will definitely call Standard Drain."

"We had a clog in our kitchen drain rear its head very violently and suddenly and of course every plumbing and drain company was pretty booked out. After contacting Kyle, he slotted us into his already busy schedule at the last moment. While addressing the issue, he and Levi went 100% above and beyond what I could have expected. They cleared our drain and even updated our 1950s era plumbing without hesitation and for a lot less than I expected. I couldn't recommend these guys highly enough! Super great to work with, professional, honest, and very skilled. Go with Standard, you won't be disappointed."