Prime Restoration

"Chose Prime Restoration because of great reviews. A bid was given to us and we decided to go with Prime. We paid half and then they began their work. Then more invoices came in that were due and the job had not been completed. We are now stuck finishing the job and putting back together our cabinetry, baseboards etc. Our mistakes was not having clearly defined agreement and understanding of the expenses. WE have worked with many contractors over the years. This experience was definitely out of the norm and when asked about why were were being expected to pay without the job being finished there was a lack of kindness and professionalism. I would just suggest that when you hire Prime that you truly understand the bid and all of the expenses and any hidden fees that are added on later. Update to my review: I have tried to reach out and there is no answer. Is there another way to reach out? I own the business you came to out in Benjamin, Utah with the upstairs bathroom flood. We have paid our invoices in full. I would like a detailed invoice of the work actually completed and what we paid for. The BID is very detailed, the invoices are not. The job was not completed leaving the bathroom and carpet completely tore up and the invoices we have paid thus far are way over what we were BID. We tried to talk to Prime about this and got no where. Is there someone I can speak to about our situation? Thank you."

"I would recommend Prime Restoration without hesitation for anyone who needs this type of service. We were SO impressed with everyone who came to our home--the project managers and all the other workers. They were all friendly, kind, efficient, and professional. And we love how nice our basement looks now after an unfortunate flood."

"Really great to work with. The repairs and treatment we needed probably amounted to a small-medium project for them, but we always felt like we were a high priority. Super helpful in navigating the insurance side of things. Prompt communicators, which extends to the contractors they had help us as well. We had some interactions with one of their main competitors, which were honestly very frustrating in comparison. I do not hesitate to recommend Prime Restoration!!"

"We highly recommend Prime Restoration! We had a plumbing failure cause a flood in our basement. Prime Restoration had been recommended to me by neighbors who had also experienced flooding. I was surprised at how quickly they were able to come to my house and get to work! They truly exceeded expectations in every way. Their communication was excellent--far better than my insurance company. They were always on top of everything. I felt that my concerns were always listened to, and they were very patient with sorting out all the insurance details, even when my agent would disappear for weeks. I never felt rushed or pressured for anything. The crew who worked in my home were very respectful and friendly, and did an excellent job. My basement now looks even better than it did pre-flood! I would recommend them to anyone with no hesitation!"

"Prime Restoration has been AMAZING. They've helped us with the mitigation and rebuild from 2 different floods. Always responsive and professional. They even went to bat with the insurance company for us as the insurance drug it out for months. But Prime was always cool and patient. Just above and beyond. Very professional work too. You can't tell there was ever a flooding issue now. Highly recommended 100%!!"