Towers Plumbing 5928 South 350 West, Murray, UT 84107

"I regret to express my dissatisfaction with the service provided by Towers Plumbing. After encountering an issue with toys lodged in my toilet, I sought their assistance. Regrettably, the resolution took an unexpected 1.44 hours, resulting in an invoice totaling $1200. This exorbitant charge left me profoundly disappointed, prompting me to caution others against engaging with such business practices. I believe it's imperative to share my experience to prevent others from enduring similar situations. I advise prospective clients to explore alternative plumbing services in their vicinity and obtain multiple bids before committing to any work. Following the service, I attempted to address my concerns directly with Towers Plumbing. Despite assurances from their representative that they would escalate the matter to the owner, I regrettably never received the promised callback. My sincere hope is that sharing my experience will help others evade the distressing sense of exploitation that my family and I encountered. Thank you for considering my feedback."

"The plumber arrived on time and assisted in changing out a toilet for me. The cost of the toilet was $913.16 with $79.00 in installation fees. No the toilet was not made of gold. I feel this is an outrageous price as I looked into the cost of a new toilet. My recommendation is if you are looking at saving your money and not being taken advantage of look for another company to help you out with your plumbing needs. I will never use them again!"

"The service I received from the technician was very good and professional. * I struggled to put up this post because I feel I was dealt with so kindly. But after giving it a bit of thought I also feel I could be doing others a bit of dis service for NOT sharing my 'complete' experience. Though the work was great; I simply felt it was a bit pricey. I provided close to all of the hardware to be installed, including fittings and lines (I had 2 new under the sink water filters to be installed and the garage disposal that I had taken down to be reinstalled). A couple of minor small parts were provided by the technician. The time spent was not over 2 hours: The cost - $919.00 I would estimate the cost for the provided parts to be roughly $20.00 Perhaps this would be considered a 'fair' amount for basic plumbing work in this region; for that was 'all' I saw in the reviews. But I'll let U be the judge. ** *** Just a quick follow up to this review. I decided to visit management on this issue. I was welcomed by Josh who took sincere interest in my concern. As I spoke to him, I could tell that he was honestly empathetic and wanted me to feel that I was treated 'fairly'. I can see that there operation is focused on quality and do it right type of work which I feel is important as well; I'm currently dealing with my air ducts not being cleaned properly and will have to get someone out to do it again the 'right' way. They allowed me an adjustment on the cost but more importantly to me they heard me out with compassion and a willingness to be flexible - thanks.. ***"

"I really needed to get some gas appliances hooked up in my office. They responded very quickly and sent David out to get my appliances hooked up. He did a great job at a good price. I would tell everyone to use Towers plumbing."

"I would highly recommend Tower Plumbing for all your plumbing needs. They were able to come right away to help me fix my leaking toilet. The plumber was very knowledgeable and explained everything to me about what had happened. Provided me with a quote for the repair which was very reasonable. And after the toilet was fixed made sure there were no more leaks before leaving. I will definitely be recommending Tower Plumbing to all my family and friends."