G E Appliance Services

"Horrible service! I bought a dishwasher in May and it worked MAYBE a month! I purchased a warranty, thank goodness it saved me. It still took 3 weeks for the repairman to come to my house! When the repairman arrived I told him I was concerned about the hoses being REALLY difficult to take in and out and that they kinked and I had to constantly watch them. He wrote me off saying it was normal. So he said he fixed it. It didn't even run a full cycle and had the same no draining issues. I immediately went online and set another appointment 2 weeks out. I took a half a day off for the appointment, no repairman showed up. I looked on the tracker to see when the appointment was, it was changed to the next week for earlier! The repairman that had "repaired" it previously CANCELLED my appointment and set it for the following week and I wasn't notified! He also ordered the part to fix it without notification! ???!!!???? So, the following week I made arrangements for my daughter to be there. 2 hours later no show. The repairman said he pulled up to my driveway as a blue car was leaving. We have no blue cars! He said he knocked and dog(s) barked, but no answer. We have 1 dog. My daughter said she was there the entire time with the dog and no barking, no knocking. HE WENT TO THE WRONG HOUSE!! Now I have a huge box in my house with the replacement part and I have to wait another week for someone else to MAYBE show up! I will NEVER BUY ANOTER GE APPLIANCE AGAIN!"

"Worst customer service ever! My GE dishwasher broke down on 18 Sept. As of 20 October still no dishwasher! After repeated reschedule by GE and them 5 no shows by the repairman I was done with GE appliances! Pretty sure I won't be buying anything GE going forward!"

"Horrible Experience. I waited 2 weeks to have my BRAND NEW washing machine serviced today because it quit filling with water after just a few loads. In the meantime, I had to plug in my old washing machine to do laundry. I was expecting a 30 minute lead time for my technician (as I was told I would have) but received only a few minutes. I was unable to move the old washer out of the way in time as I am 7 months pregnant and home alone. When the technician got here, I asked him if he could help me and he said he didn't need to move it because he could do everything he needed to without moving it- ok fine. I figured this meant he could scoot it closer and plug in the hoses, drain, and electrical plug and my husband could worry about moving the old machine out of the way later. After some time, he announced that the machine was fixed- without ever hooking up the water. I asked him (politely) if we could please hook up the water to make sure it worked because I couldn't wait another 2 weeks to have a working machine and that was the machines issue in the first place. He said (rudely) that I should have paid attention to the directions on the phone call I received the day before and that he would not be hooking it up or making sure it worked before he left. I asked him if I could give him a call if I got it all hooked up and it still wasn't working and his response was: 'you can, but I am not coming back.' He then promptly left. I called my husband who asked for his phone number. My husband called and asked him to please come back and help me hook up the machine because I am too pregnant to do it myself. The technician said 'No' and hung up on him. Why on earth this technician who's name is Doug doesn't think its his job as a REPAIR MAN to make sure the machine is in fact repaired, is beyond me. If he had told me up front that he had no intention of making sure it would work before he left I could have made different decisions. The phone number for this business doesn't work- you cant even leave a message. And the dispatch office that sent him (through Home Depot) has no record of him scheduled to be here. This business and its employees are shady."