Rev-It Delivers

"What's the point of calling me the day before and telling me to please be home between 9 and 1 to get the delivery and then never calling me back to tell me that the driver may not get to me until 4 or 5 in the afternoon? I super appreciate (this is sarcasm) that no one had the professionalism or courtesy to call me and let me know that my order would be arriving MUCH later than I was told."

"I was expecting a mattress delivery and was watching my phone as I was expecting a call to schedule the appointment. I can sometimes be tough to catch during business hours so when I saw I missed a call from Rev-It but no message so I called them back a few days later. They transferred me twice to get the right person and scheduled a time that day. They came within the middle of the scheduled time and the driver was very nice and delivered the "curbside delivery" into my garage. (I dropped a star for not leaving a message or calling back again sooner)"

"Worst delivering and customer service I have experienced. We communicated with the company to let them know that for the first half hour, of when the bed was going to be delivered, we would not be home due to appointments that were previously made. When talking to the company is was not stated that this would be an issue. Of course the company delivered the bed within the first 20 minutes of their 10-2 delivery time. So we are left bedless thanks to lack of information and communication. When calling to try to determine what could be done, the representatives were short and rude, and they DON’T at all make you feel like you were a valued customer. I will make sure I look at the delivery company being used from now on to avoid rude and inconsiterate businesses such as this one. Completely baffles me how companies that treat people like this are able to stay in business."

"TERRIBLE customer service. I was told (by Pam) my Salt Lake City delivery would arrive between 11-3. I called them at 4 ~ they said it would be 5. I called them at 5 ~ they said it would be 6. I called them at 7 ~ the woman who answered said that the delivery department had gone home for the day and to call tomorrow. After INSISTING that she find out whether my delivery was coming or not, she called the driver (at obviously great inconvenience TO HER) and reported it would be "a couple hours." When I asked if that meant my delivery was still coming at 9pm, she said she could not confirm that. You do not GO HOME FOR THE DAY without informing your customer that the scheduled delivery time has changed - what is that!? They NEVER initiated contact with me to inform me of any of the changes of plans. If you are a business *DO NOT USE THIS DELIVERY SERVICE* It will represent you terribly to your customers. I will not be ordering from that company again since they choose to use this awful delivery service."