Holiday Inn Express & Suites Nephi, an IHG Hotel

"We had a great stay. It was a stop over stay on our way to our destination. Nice clean, new, quiet room. Pet friendly! The only comment, a grassy area for the pets would be appreciated instead of rocks."

"We had an automobile emergency and ended up unexpectedly stuck in Nephi without our car for a night. The staff at the hotel were SO accommodating! Especially Shad!! He was there when we checked in and helped us get a room that was big enough for our whole family! He also picked my husband up at the hotel at 8 am and took him to the car repair shop so that he could wait for our car!! He literally could not have done more to make our stay better! Thank you so much Shad! As far as the accommodations they were great! Very clean and the my kids loved the pool! Even though the hotel is pretty close to the freeway it was still very quiet so everyone slept well! The breakfast in the morning was incredible! I am diabetic and the breakfast had a lot of good options that I could eat! Would definitely recommend a stay here to break up a long drive!!!"

"Stunning views in a brand new location. There isn't much around but it's an up and coming area and right next to the freeway for easy access. Clean. Friendly staff. And HAND SOAP in the rooms!"

"We stayed here on our road-trip across country. I picked this hotel because we were traveling with two kids and our dog. It did not disappoint! I was pleasantly surprised that the two-queen standard room was spacious. We had plenty of room for multiple bags of luggage and our pack-n-play. The hotel room was very clean and everything appeared to be brand new. My kids loved the pool and we enjoyed the hot tub which was right next to the pool. The breakfast was fantastic! Honestly, this was the best hotel breakfast I’ve ever had. I saw another review that mentioned AJ from the breakfast area, but I found him to be very nice and I thanked him for his hard work. If you treat people with respect, you will receive it in return. The staff here was extremely nice and helpful. If we are ever in this area, we would stay here again in a heartbeat!"

"I booked a room back in February for a stay at the end of September. When I called to inquire about a modification to the reservation, my reservation was changed and I was billed more than twice my original booking. This was done without my authorization or knowledge. I found out only when I went into the IHG app to confirm things. After several phone calls with customer service I was referred to the hotel itself. The manager April refused to help me and then told me to "shut it" and was going to cancel my reservation. My reservation was cancelled without my authorization and no email confirmation regarding the cancellation. The general manager, Jodi, didn't speak with me and then refused to allow me to book another reservation. This reservation was for my wife and kids for a bike race and I was not actually going to be there at the hotel. Now they are refusing to allow my wife to book a room. Jodi and April should be fired and should consider a new line of work because they have absolutely no customer service skills."